Evergreen position - Support

Beam

Contract type

Ongoing

Work mode

100% remote

Experience

Junior / entry level · 1+ years

Job description

Assist the Head of Support in the development of the current knowledge base of support articles
Assist in the development of the support website
Gather user feedback and questions to create new support articles
Answer user queries through Zendesk
Answer user queries through Telegram
Answer user queries through Twitter
Answer technical customer inquiries via email
Generate high-quality educational resources for users and team
Work collaboratively with product team and engineers to understand, prioritize and implement user feedback
Company mission
To be part of a fast-paced company at the forefront of web3 gaming, collaborating with some of the most innovative teams in the industry

Competitive salary
Fully remote role with full operation and creative freedom - manage your hours / work in a way that suits you and the team
Unlimited vacation
$BEAM tokens
Opportunity to work in a fast-growing sector within a dynamic and passionate team
Professional development opportunities in a rapidly evolving industry
Fun, innovative and dynamic team
Annual company retreat

1+ years of experience in a support role, preferably in the video game or web3 industry
Above basic knowledge of cryptocurrency, NFTs, and/or blockchain technology, understanding their relevance and application within the gaming sector
Excellent communication skills, both written and verbal
Ability to distill complex ideas into simpler terms
Patient and positive assistance approach
Proactive, adaptable, and able to thrive in a fast-paced, ever-evolving environment
Strong organizational skills and understanding of support principles
Zendesk, Telegram, Twitter
Technical Support