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Enterprise Solutions Engineer - Mexico
Contract type
Ongoing
Work mode
Remote · Mexico
Experience
3 years
Job description
Solutions Engineer at ElevenLabs working with Account Executives and enterprise customers to architect and scale technical solutions for the voice AI platform. The role is remote-first, based in Mexico with a preference for Mexico City, and involves regular travel for customer onsites.
At a glance
- Work mode
- Remote · Mexico
- Languages
- English – fluent, Spanish – fluent
What you'll do
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process
- Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions
- Craft compelling technical demonstrations that clearly communicate the product's value proposition
- Create technical enablement resources that amplify the sales team's effectiveness and technical fluency
- Build self-service tools and documentation that empower customers to implement solutions independently
- Identify opportunities to productize common integration patterns or features, and work with product teams to make these real
What we're looking for
- Passionate about AI, technology and ElevenLabs products
- Enjoy working directly with customers, iterating on solutions and providing tailored support
- Have a talent for identifying patterns that can be standardized and scaled
- Have strong empathy for customers, sales and product teams
- Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
- Experience working with customers (including student clubs or side projects)
- Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns
- Excellent communication skills with the ability to adapt messaging to different audiences
- Fluency in English and Spanish and a deep understanding of the regional and cultural nuances
Nice to have
- Preferably based in São Paulo, Brazil
Benefits
- Innovative culture
- Growth paths
- Learning & development: annual discretionary stipend
- Social travel: annual discretionary stipend to meet up with colleagues
- Annual team offsite
- Co-working: monthly co-working stipend if not located near one of the main hubs
Apply
Direct apply at ElevenLabs
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About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs is an AI research and product company that launched in January 2023 with the first human-like AI voice model. It serves millions of users and thousands of businesses, from fast-growing startups to large enterprises. Its platforms include ElevenAgents, ElevenCreative and ElevenAPI.
Key facts
- 2023
- AI research and product
- Launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses
- Raised $781M in funding
- Last valuation was $22B
- Expanded into three main platforms: ElevenAgents, ElevenCreative and ElevenAPI
Partners & customers
Deutsche TelekomMeta
What they value
- High-velocity
- Impact not job titles
- AI first
- Excellence everywhere
- Global team