Enterprise Implementation Manager
Job description
Enterprise Implementation Manager on the Coursera + Udemy Professional Services team, managing onboarding projects for newly signed Enterprise clients through an 8-12 week journey from platform configuration and integration to early adoption and handoff to Customer Success.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · United Kingdom
- Apply before
- November 30, 2026
What you'll do
- Lead end-to-end onboarding engagements for Coursera and Udemy's most strategic newly signed customers, serving as a trusted advisor and primary point of contact throughout the 8-12 week journey
- Develop and tailor onboarding plans that connect customer learning goals to measurable business outcomes, ensuring a strong foundation for long-term success
- Deliver strategic consultations alongside hands-on training and product walkthroughs for administrators and end users, including guidance on platform configuration, analytics, and integrations such as SSO
- Manage complex, multi-stakeholder onboarding engagements, proactively navigating competing priorities, cross-functional dependencies, and organizational change
- Ensure a seamless, well-documented transition to the assigned Customer Success Manager, equipping them with the insights needed to drive ongoing retention and growth
- Contribute to the evolution of Coursera + Udemy's onboarding methodology, including the development of scalable playbooks, frameworks, and best practices
- Capture and synthesize voice-of-customer insights to inform product development, service improvements, and broader go-to-market strategy
What we're looking for
- 4+ years experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment, with a track record of leading engagements with customers
- Demonstrated ability to manage multiple concurrent senior-level customer engagements with minimal oversight, navigating ambiguity and competing priorities effectively
- Strong communication and facilitation skills, with experience engaging and influencing stakeholders at all levels of an organization
- A technically curious mindset, with a willingness to develop fluency in platform tools and help customers navigate concepts such as single sign-on (SSO) and analytics
- A proven ability to connect onboarding outcomes to broader business goals, including retention, expansion, and renewal
- Experience contributing to the development of onboarding methodologies, playbooks, or team-wide processes
- A collaborative approach to cross-functional work, with the ability to influence without authority across Sales, Customer Success, and Product teams
- A genuine passion for learning and development, and for helping organizations build a culture of continuous growth
Nice to have
- Additional language fluency, especially French, Spanish, Arabic or German
Your team
Professional Services team
Works in close partnership with Customer Success to lead newly signed customers through a structured 8-12 week onboarding journey.
Benefits
- Competitive, zone-based pay aligned to your location, experience, and role level
- Comprehensive health and wellness benefits
- Bonus and RSU equity programs
- Global perks designed to help you grow and thrive wherever you are
Apply
About Coursera
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world's most powerful platform for turning learning into progress. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts.
Mission
We help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
Key facts
- Coursera and Udemy are now one company
- More than 300 million learners
- 12,000+ enterprise customers
- Globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones