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Enablement and Conversion Manager, Revenue Operations
Contract type
Ongoing
Work mode
Remote · Europe
Experience
3 years
Job description
A sales enablement and conversion role at Nivoda, owning rep training and standards as well as the conversion funnel through call scoring and KYC. The role is measured on conversion to second purchase, KYC rates, and rubric compliance.
At a glance
- Work mode
- Remote · Europe
- Languages
- English
What you'll do
- Own the theoretical onboarding of every new rep, SDR, AE and AM alike: what Nivoda sells, to whom, at what price, and how
- Set what "up to spec" means for each role and hold the bar
- Own the product material for every line of business: how it works, who it is for, pricing, take rate and best practice
- Keep product material current so reps are never the last to find out something changed
- Act as the link between marketing and the front line, socialising every campaign with reps in advance
- Translate the product roadmap into enablement: what to sell, to whom, and when
- Build call scoring rubrics with the team managers
- Run transcript review and scoring at volume, using Claude
- Send scoring reports out every week to everyone
- Run a weekly leaderboard of the best calls, scores, winners and losers
- Build a personalised coaching plan for every rep, written down and tracked
- Coach in two directions: with managers so they can coach their own people, and directly with reps
- Own the insight generation of what is working and not on the KYC process
- Hold accountability for KYC SLAs and call it out when they slip
- Map KYC blockers and escalation paths and push the fix at the cause across sales, product and marketing
- Make sure KYC operators know the rules and that the rules are written
- Train and enable both the reps and the operations team on KYC
What we're looking for
- Experience in sales enablement, revenue operations or frontline sales coaching in a transactional, high-volume environment
- Have scored calls at volume and can show what changed as a result, with Gong or equivalent
- Fluent with AI tooling and would run transcript review and scoring through Claude rather than by hand
- Have built onboarding for reps from scratch, not just delivered someone else's deck
- Can coach a manager, not just a rep, including telling a senior person their team's calls are not good enough and showing them how to fix it
- Write clearly, as a large part of the value is documentation other people can pick up and use
- Work across Product, Marketing and Finance without authority over any of them
- Hands-on: on calls, in the CRM and in the material every week
Nice to have
- Experience with onboarding or activation motions rather than pure new business
- Diamonds, jewellery, or another supply-driven marketplace
- A second language relevant to EMEA or North America
Benefits
- Flexible working hours and a vibrant company culture
- Remote work
- Plenty of opportunities for growth and learning
- Unlimited holiday allowance
- Chance to join and contribute to a company during its exponential expansion phase
Apply
About Nivoda
Global B2B diamond and gemstone marketplace
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise.
Mission
To democratise access and empower every business, regardless of size or location, to buy and sell with confidence.
Key facts
- B2B diamond and gemstone marketplace
- Processing $300M+ in annual transactions
- Operating across multiple regions
- Transforming a $350B industry
What they value
- Empowerment
- Continuous learning
- Growth
- Diversity