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Director, Supplier Relations APAC
Contract type
Ongoing
Work mode
Remote · Australia, Japan
Experience
Senior · 7+ years
Job description
Director, Supplier Relations APAC at Twilio, responsible for executing the regional supply strategy, managing vendor and carrier partnerships, and leading a team of supplier relations specialists across Asia-Pacific. The role focuses on optimizing COGS, route quality, and direct supplier partnerships in support of enterprise growth in APAC markets.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Australia, Japan
- Languages
- English – fluent
What you'll do
- Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.
- Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
- Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
- Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
- Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
- Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.
What we're looking for
- Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
- Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
- Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
- Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
- Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.
Nice to have
- Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).
- Bachelor's degree in Telecommunications, Business, or a related field.
- Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).
Your team
Supplier Relations
Team of supplier relations specialists and analysts across Asia-Pacific (APAC)
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Apply
About Twilio
Shaping the future of communications
Twilio delivers innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. It is a remote-first company with a strong culture of connection and global inclusion.
Key facts
- Communications / CPaaS
- Remote-first company
- May ask employees to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings
- Uses AI to help make its hiring process efficient, with every hiring decision made by real Twilions
- Values are called Twilio Magic
- Supports employee volunteering and donation efforts
What they value
- Twilio Magic