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Developer Success Engineer
Livekit
Contract type
Ongoing
Work mode
100% remote
Experience
3 years
Job description
Key details
- Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
- Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers
- Collaborate and support community efforts, specifically around technical issues
- Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform
- Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations
- Company mission
- Information not specified
Benefits
- An opportunity to build something truly impactful to the world
- Contribute to open source alongside world-class engineers
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
Requirements & details
- A practicing engineer with demonstrated ability to build, ship, and debug production software
- Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
- A clear written and verbal communicator who can adapt your message to technical and non-technical audiences
- Curious, fast-learning, and energized by ambiguity
- Customer-focused — you feel the difference between solving a ticket and solving the underlying problem
- You've literally done this role before
- Experience working with a community of developers
- Contributions to open source
- You've built something with LiveKit
- You're multilingual — LiveKit has users around the world
- Salary: £145K – £185K • Offers Equity
- Information not specified
- Uncategorized