Developer Relations and Community Manager

Key details

• Act as the primary point of contact across the community platform (Gainsight experience helpful), GitHub, and social channels — responding to technical questions, moderating discussions, and helping developers debugging real deployments (driver issues, SDK compatibility, performance tuning) get to the right resource or person
• Develop and share content that resonates with a technical audience — product update posts, tutorials, social updates, and newsletters — using AI tools to accelerate drafting, repurposing, and localizing content while maintaining a distinct human voice and technical accuracy
• Maintain relationships with key influencers, edge AI leaders, and power users already active in the community, including hobbyists and integrators who've built on Metis with Raspberry Pi, Home Assistant, and similar maker-space tools
• Organize and host community events, webinars, and meetups (in person and virtual) tied to product launches (e.g. Voyager SDK releases, new Metis form factors, the upcoming Europa AIPU) and major industry events (e.g. ISC West, Embedded World)
• Showcase Voyager SDK and Metis AIPU capabilities to the community, gather and route feedback to product teams, and advocate for community-requested features and model zoo additions
• Grow the community organically while keeping signal-to-noise high, including maintaining a healthy forum (tagging, categorization, response-time SLAs) and using AI-assisted tools to triage and route incoming questions
• Track community engagement and health metrics (response times, resolution rates, sentiment, growth), and use AI-assisted analysis to spot trends and surface actionable insights
• Encourage contributions to Voyager SDK (issues, forks, PRs), highlight community-built solutions, and work directly with community members and internal engineering to help resolve technical issues posted publicly
• Company mission
• Information not specified