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Deployment Strategist - Italy
ElevenLabs
Contract type
Ongoing
Work mode
100% remote
Experience
Mid-level · 3+ years
Job description
Key details
- Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents
- Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close
- Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team
- Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life
- Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact
- Scope out potential applications in new industries and expand our AI solutions across different sectors globally
- Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives
- Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap
- Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers
- Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes
- Company mission
- Information not specified
Primary stack
Core technologies
Python (Programming Language)
Benefits
- Information not specified
Requirements & details
- 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred
- Experience in product development, delivery, and change management
- Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners
- Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams
- Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions
- A proven track record of taking ownership of complex, ambiguous projects and delivering results
- Adaptability to work across different customer environments, industries, and technical use cases
- Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks
- Ability to creatively map enterprise use cases and workflows to AI systems
- Location: This role is remote-first, so it can be executed from anywhere in Italy, with a preference of Milan. Expect regular travel for customer onsites. Fluency in English and Italian and a deep understanding of the regional and cultural nuance
- LLMs, AI Agents, Python (Programming Language)
- Python (Programming Language)
- Change Management