Deployment Strategist - Colombia
Job description
A Deployment Strategist at ElevenLabs works with strategic enterprise customers to deploy ElevenAgents, the company's enterprise AI platform, owning flagship deals end-to-end and embedding with customers to drive adoption and measurable outcomes. The role is remote-first from anywhere in Colombia, with regular travel for customer onsite work.
At a glance
- Work mode
- Remote · Colombia
- Languages
- English – fluent, Spanish – fluent
What you'll do
- Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents
- Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close
- Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team
- Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life
- Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact
- Scope out potential applications in new industries and expand our AI solutions across different sectors globally
- Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives
- Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap
- Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers
- Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes
What we're looking for
- 3+ years of experience working with customers in a technical capacity
- Experience in product development, delivery, and change management
- Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners
- Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams
- Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions
- A proven track record of taking ownership of complex, ambiguous projects and delivering results
- Adaptability to work across different customer environments, industries, and technical use cases
- Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks
- Ability to creatively map enterprise use cases and workflows to AI systems
- Fluency in English and Spanish and a deep understanding of the regional and cultural nuances
Nice to have
- Direct enterprise customer experience is preferred
Your team
Deployment Strategists
A driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists
Benefits
Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
- Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend
Apply
About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs launched in January 2023 with the first human-like AI voice model. Today, it serves millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. It has expanded from voice into three main platforms: ElevenAgents, ElevenCreative and ElevenAPI.
Key facts
- 2023
- AI research and product
- Launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses
- Raised $781M in funding
- Last valuation was $22B
- Expanded from voice into three main platforms: ElevenAgents, ElevenCreative and ElevenAPI
- ElevenCreative supports 70+ languages
Partners & customers
What they value
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy
- Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.