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Delivery Manager
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 5+ years
Job description
Delivery Manager responsible for turning product and business priorities into predictable, high-quality delivery across key initiatives at WhiteTech, a white-label and SaaS provider for the financial ecosystem. The role leads cross-functional teams and owns delivery strategy, process improvement, and client satisfaction.
At a glance
- Work mode
- Remote
What you'll do
- Oversee process documentation, implementation, and continuous optimization
- Lead change management initiatives and ensure process quality assurance
- Manage and improve SDLC efficiency, quality, and performance
- Ensure client satisfaction across cost, budget, timelines, and quality metrics
- Serve as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concerns
- Supervise business analysis and design functions, ensuring measurable effectiveness
- Take full ownership of the Service Desk function: improve client satisfaction, reduce bug resolution time, enhance issue response quality, implement efficient root cause analysis and resolution processes
- Oversee internal SaaS/white-label product development with full responsibility for quality and budget control
- Lead resource management and capacity planning across all IT functions
- Ensure effective onboarding, performance tracking, and upskilling across engineering and delivery teams
- Manage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacement
- Drive cost-effective, timely, and high-quality delivery across all functional and non-functional requirements
- Ensure development team composition aligns with skill and seniority requirements
- Promote a performance-based, results-driven culture across all delivery units
- Partner with security leadership to ensure compliance with standards without disrupting delivery timelines
- Redesign and streamline onboarding processes
- Enhance design and business analysis functions for speed, cost-efficiency, and output quality
- Implement a high-performance, results-oriented development culture
- Conduct a comprehensive audit of project management processes with the goal of identifying gaps and implementing improvements
- Review and optimize the development team structure and resource allocation
- Audit and enhance the software development lifecycle (SDLC)
- Perform cost and performance analytics for development and operations
- Improve Service Desk operations, especially in bug root cause identification and resolution speed
- Evaluate and enhance the effectiveness of the Security function
What we're looking for
- 5+ years of experience in delivery, program, project, or product operations roles within a technology or FinTech environment
- Proven track record of delivering complex, cross-functional technology products and initiatives from planning through release
- Strong business mindset with the ability to connect product and technology delivery with business goals and measurable outcomes
- Experience owning delivery strategy, priorities, timelines, dependencies, risks, and stakeholder expectations across multiple initiatives
- Strong leadership skills with the ability to set clear expectations, drive accountability, and keep teams focused on results
- Experience managing cross-functional teams, including Engineering, Product, QA, Security, and other business functions
- Ability to turn strategic objectives into clear execution plans, milestones, and measurable delivery targets
- Strong decision-making and problem-solving skills, with a proactive approach to identifying and removing delivery blockers
- Practical understanding of AI and emerging technologies, with the ability to identify opportunities to use AI to improve product delivery, team productivity, automation, and decision-making
Nice to have
- Experience introducing or driving AI-powered tools and workflows within technology or product teams is a strong advantage
Benefits
- Competitive
How to get hired
- 1Application Screening
- 2Prescreening Call with recruiter
- 3Technical Interview (60 min)
- 4Final interview (60 min)
- 5Job Offer & Background Check
Apply
Direct apply at WhiteTech
Opens the job posting at WhiteTech
About WhiteTech
Your partner for innovation and growth
WhiteTech empowers businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions. Its comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms, giving clients access to a platform designed for flexibility, scalability, and seamless integration.
Mission
To help businesses unlock their full potential in a rapidly evolving financial landscape.
Key facts
- FinTech / SaaS
- Provides white-label and SAAS solutions for the financial ecosystem
- Tools tailored for EMI, PSP, e-commerce, and open banking platforms
- Platform designed for flexibility, scalability, and seamless integration