MT
Data Center Compliance Manager
Milestone Technologies
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 2+ years
Job description
A Service Compliance Lead role at Milestone Technologies focused on identifying and reporting on service operational performance to ensure service compliance across receiving, UR management, inventory management and shipping. The coordinator uses service performance data analysis, trending and root cause analysis to investigate missed targets and non-compliance across the North America Regional IBOS service.
At a glance
- Work mode
- Remote
What you'll do
- Produce and analyze data metrics to support the tracking and reporting of service SLAs & KPIs
- Track and report on Milestone Team performance critical success factors as per contracted SOW
- Develop, track and report on underlying operational data, not limited to SOX, UR's, H&S, Site Storage Capacity and Aging Inventory
- Support Root Cause Analysis by identifying opportunities for RCA on areas such as SOX, UR Management, Cycle Count, Receipt Management and Month End
- Support the identification and sharing of areas for improvement regarding services, processes, and functions for Milestone and client IBOS operations
- Assist in the tracking to completion of all Continuous Service Improvement activity
- Provide a SPOC for Milestone IBOS NA collaboration on client PI group projects
- Assist in the identification of the potential service impact of change on operating models, including process, people, organizational structure, service governance and SLA/KPI reporting
- Participate with client PI Group in reviewing the release of changes or additions to SOPs and supporting systems and tools
- Provide written reports documenting Vendor's performance of Services
- Partner to seek, proactively recommend, and drive implementation of approved process improvements to increase productivity, customer satisfaction, and overall program efficiency
- Participate in site related audits and inspections related to all operational activity
- Ensure correct inventory management controls regarding labeling and placement procedures in line with SOPs
- Compliance with Receipt Management SOPs covering 3-way matching, Unordered Receipt Management, serialization and asset tagging, and standard carrier receiving
- Correct inventory handling/breakdown and storage in designated storage rooms as per SOPs
- Ensure all Consigned Inventory, Assets and Bulk stock is accurately counted monthly for all required storage locations
- Track & report non-reparable inventory movements between sites
- Review Task Management to ensure 90% task clearance compliance and 100% Unbreak Now Collaboration regarding the verification of Month End Checklist Completion
What we're looking for
- High School Diploma or GED
- Minimum 2 years of experience in a Supply Chain Analyst, Logistics Coordinator, or related role
- Proven experience in tracking & reporting experience with inventory systems
- Effective verbal & written communication skills
- Compliance, Process & Procedure experience
Nice to have
- Bachelor's degree in business, supply chain or related field of study preferred
Your team
North America Regional IBOS service