Customer Support Specialist (Night Shift)
Job description
First-line technical support role at Gcore, handling customer and internal user requests via chat, email, and phone in English, and providing consultations and technical diagnostics for products such as Cloud, CDN, Hosting, and AI. The position follows a schedule of two consecutive night shifts (21:00–09:00) followed by two days off.
At a glance
- Work mode
- Remote
- Languages
- English – B2 or higher
What you'll do
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed
What we're looking for
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
Apply
Direct apply at Gcore
Opens the job posting at Gcore
About Gcore
Connect the world to AI, anywhere, anytime
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security.
Mission
To connect the world to AI, anywhere, anytime.
Key facts
- 550+ professionals
- Luxembourg
- Cloud and edge infrastructure, software solutions
- 210+ edge locations
- 50+ cloud regions
- Thousands of GPUs
- Headquartered in Luxembourg, with offices around the world
Partners & customers