Customer Support Specialist | German and English
Job description
Customer Support Representative (Hospitality) supporting guests of a fast-growing hospitality project across multiple communication channels. The role focuses on resolving booking-related inquiries and reservation issues while delivering a guest-first experience.
At a glance
- Work mode
- Remote
- Languages
- German – B2+, English – B2+
What you'll do
- Providing support to guests via phone calls, email, live chat, WhatsApp, and online booking platform messages
- Assisting guests with booking inquiries, reservation updates, property access, and other accommodation-related requests
- Delivering exceptional customer service with a genuine hospitality mindset and a "guest-first" approach
- Resolving customer inquiries efficiently while maintaining a warm, professional, and empathetic communication style
- Escalating critical cases, including refund requests, legal matters, or sensitive guest complaints, to the appropriate internal teams
- Accurately documenting customer interactions and case details in internal systems
- Collaborating closely with teammates to ensure a seamless guest experience across all communication channels
- Following internal quality standards while balancing efficiency with exceptional service
What we're looking for
- 1–3 years of experience in Customer Support, Hospitality, or another customer-facing role
- German language proficiency (B2+) and English language proficiency (B2+)
- Experience communicating with customers across multiple channels, including calls and written communication
- Excellent problem-solving skills and the ability to make sound decisions independently
- Strong written and verbal communication skills with a customer-first mindset
- Ability to remain calm, professional, and solution-oriented in challenging situations
- High adaptability and willingness to work in a dynamic, fast-changing environment
- Strong multitasking skills while maintaining high service quality
- Positive attitude, resilience, and genuine enthusiasm for teamwork
Benefits
A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level
Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past
- 20+ vacation days and 10 paid sick leaves
- Ability to work fully remotely
Apply
About EverHelp
A team of professionals developing outsourcing support services for products all over the world. The project launched in 2021 and experienced a yearly growth rate of +82%. Since February 2022, the company has preserved all workplaces and continues to strengthen its team while maintaining an employee satisfaction rate of over 90%.
Key facts
- 2021
- Outsourcing customer support services
- Experienced a yearly growth rate of +82%
- Employee satisfaction rate of over 90%
- In 2026 received 9 international workplace and employer awards
- Ranked #1 in the Top 30 Inspiring Workplaces in Europe
- Named the #1 employer among European companies with 500–4,999 employees
- Earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience
- Named one of the 28 Best Places to Work by Business Intelligence Group
- Evacuated all teammates and their families from the frontline, helped them find a new place to live and provided financial support
- Provided the team with charging stations
What they value
- We're against war and unjustified aggression
- We continue to work together for the future of Ukraine