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Customer Support Specialist
Contract type
Freelance
Work mode
Remote
Experience
Mid-level · 2+ years
Job description
A fully remote contracting role providing technical customer support for ElevenLabs, resolving support tickets, troubleshooting API and browser issues, and moderating user-generated content.
At a glance
- Employment
- Contract · Independent contractor
- Work mode
- Remote
What you'll do
- Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy
- Apply technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions
- Proactively and reactively contribute to documentation and help center articles
- Serve as the liaison between customers and the company, giving users a voice within the company
- Ensure user-generated content complies with guidelines, maintaining a respectful and secure environment
- Contribute to the review and moderation of the voice library, upholding high-quality content that meets platform standards
What we're looking for
- 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
- Experience working in a start-up with international teams in a remote setting
- Experience troubleshooting technical issues related to APIs or browser errors
- A detail-oriented mindset with a focus on delivering high-quality work
- Autonomous and execution-focused mindset
- General interest in AI and technology
- Passionate about audio AI
- Highly motivated and driven individual with a strong work ethic
- Analytical, efficient, and strive on solving complex challenges with a first principles mindset
- Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations
- Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside
Nice to have
- Already an ElevenLabs user
Benefits
- Innovative culture
- Growth paths
- Learning & development: annual discretionary stipend
- Social travel: annual discretionary stipend to meet up with colleagues
- Annual company offsite
- Co-working: monthly co-working stipend if not located near one of the main hubs
Apply
About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs is an AI research and product company that launched in January 2023 with the first human-like AI voice model. It serves millions of users and thousands of businesses, from fast-growing startups to large enterprises. Its platforms include ElevenAgents, ElevenCreative and ElevenAPI.
Key facts
- 2023
- AI research and product
- Launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses
- Raised $781M in funding
- Last valuation was $22B
- Expanded from voice into three main platforms: ElevenAgents, ElevenCreative and ElevenAPI
- ElevenCreative supports 70+ languages
Partners & customers
Deutsche TelekomMetaAndreessen HorowitzICONIQ GrowthSequoia
What they value
- High-velocity: rapid experimentation, lean autonomous teams, and minimal bureaucracy
- Impact not job titles
- AI first
- Excellence everywhere
- Global team: we prioritize your talent, not your location