Customer Support Representative (English desk)
Job description
An English-speaking Customer Support Representative role supporting a new client's hospitality customers, handling bookings, access issues and other reservation questions across calls, chats, emails and OTA platforms.
At a glance
- Work mode
- Remote
- Languages
- English – B2/C1
What you'll do
- Resolve guest inquiries, most commonly bookings and access issues, plus other reservation and service-related questions as they arise - via inbound calls, OTA platforms, chats, calls, emails, WhatsApps
- Communicate in true hospitality spirit - Perfect Host Principles, "best for the guest" mindset, genuine care for guests over process compliance
- Escalate critical cases (refunds, legal, negative review threats) immediately, no attempt to resolve
- Log/work in client's designated tools (TBC)
What we're looking for
- At least 1 year of experience in Customer Support or hospitality
- English B2/C1
- Strong problem-solving skills
- Excellent communication skills, with a professional, friendly and welcoming approach
- Resilience and adaptability in a fast-pace environment with constantly evolving processes
- Readiness to work 5 shifts per week (Monday-Sunday) with shift times 07:00 - 15:00; 11:00 - 19:00; 15:00 - 23:00; 23:00 - 03:00; 23:00 - 07:00 (EET time zone); shifts rotate regularly and the schedule is shared one week in advance
Nice to have
- Experience in Hospitality, Travel, OTA, Hotel, or Property Management
- Strong team player with a collaborative mindset
- Previous experience working with international customers
Benefits
A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level
Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past
- 20+ vacation days and unlimited sick leaves
- Ability to work fully remotely
Apply
About EverHelp
A team of professionals developing outsourcing support services for products all over the world. The project launched in 2021 and experienced a yearly growth rate of +82%. Since February 2022, they have preserved all workplaces and continue to strengthen the team while maintaining an employee satisfaction rate of over 90%.
Key facts
- 2021
- Outsourcing support services
- Project launched in 2021
- Yearly growth rate of +82%
- Employee satisfaction rate of over 90%
- In 2026 received 9 international workplace and employer awards
- Ranked #1 in the Top 30 Inspiring Workplaces in Europe
- Named the #1 employer among European companies with 500-4,999 employees
- Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience
- Named one of the 28 Best Places to Work by Business Intelligence Group
- Evacuated all teammates and their families from the frontline, helped them find a new place to live and provided financial support
- Provided the team with charging stations
What they value
- We're against war and unjustified aggression
- We continue to work together for the future of Ukraine