Customer Support Engineer
Job description
A Customer Support Engineer role at Vercel assisting customers with technical problems and questions about Vercel products and services, resolving concerns, building internal tooling, and engineering solutions.
At a glance
- Employment
- Full-time
- Work mode
- Remote
What you'll do
- Handle cases for all Vercel customers.
- Handle customer issues outside of regular case channels.
- Work with the community to provide advice and assistance.
- Develop and improve internal tools alongside engineering.
- Complete engineering work on a regular basis.
- Specialize in a specific product area and own that within the team.
- Improve internal documentation, processes, and policies.
- Assist Customer Success Managers with Enterprise requests.
What we're looking for
- Frontend development experience, ideally with React and Next.js.
- A firm understanding of cloud technologies and serverless computing.
- A desire to engineer solutions for problems to resolve root causes.
- Exceptional communication skills, both written and oral.
- Comfortable working with a fully remote, globally distributed team.
- Availability to work within a weekend and on-call rota.
- A passion to deliver a customer experience second to none.
Nice to have
- Have experience working with backend development, especially Node.js.
- Are open to a higher-compensated Saturday-Tuesday schedule
- Have experience with CDNs and setting up cloud infrastructure.
- Work with monorepos or custom CI/CD pipelines.
- Understand DNS well and can explain this clearly to others.
- Are experienced with incident management and procedural communication.
- Use your experience to mentor other members of the team.
Benefits
- Competitive compensation and stock options.
- Inclusive Healthcare Package (US only).
- Flexible working style - 100% remote, with teammates located throughout the globe.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
- Generous Gear Credit.
Apply
Direct apply at Vercel
Opens the job posting at Vercel
About Vercel
The agentic infrastructure company, freeing people and agents to ship what's next
Vercel is the agentic infrastructure company. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
Mission
Freeing people and agents to ship what's next
Key facts
- Built in the open
- Trusted by millions of developers worldwide
Partners & customers