Customer Support Engineer (Tier 1)

Tailscale

Contract type

Ongoing

Work mode

100% remote

Experience

3 years

Job description

Display a natural tinkerer's mindset and deep curiosity for how things work, demonstrated through personal projects, homelabs, or open-source contributions
Troubleshoot across multiple operating systems such as macOS, Windows, Linux, and mobile OS's
Use Jira and Slack to manage internal workflows and communicate effectively with the team and customers
Maintain a proactive approach to learning new technologies and staying current with evolving infrastructure tools
Company mission
Information not specified

Foundational understanding of networking fundamentals, including DNS, IP addressing, firewalls, and routing
Proficiency in troubleshooting across macOS, Windows, Linux, and mobile OS's
Familiarity with Jira and Slack
Excellent written communication skills, with the ability to explain complex technical concepts with empathy and clarity
Jira, Slack
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