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Customer Success Manager (w/m/d) - 80-100 %

Beyonity
Contract type
Ongoing
Work mode
Remote · Switzerland
Experience
3 years

Job description

Customer support role at a digital real estate marketing company, onboarding and supporting customers using the 'HELLO OS' software and managing an assigned customer portfolio.

At a glance

Work mode
Remote · Switzerland
Languages
German – fluent, English – fluent, French, Italian

What you'll do

  • Act as the central contact person, supporting customers in setting up the HELLO OS software.
  • Conduct user trainings during the onboarding process, giving tips and sharing best practices.
  • Be available for relevant questions during ongoing operation so customers can use HELLO OS ideally.
  • Be responsible for an assigned customer portfolio, ensuring satisfaction and building sustainable relationships.
  • Work closely with the sales team and project leaders to solve individual customer problems.
  • Feed customer feedback into the continuous further development of the products.
  • Directly influence the development and improvement of customer success management and products.

What we're looking for

  • Several years of experience in customer care, e.g. customer success management, account management or a similar role.
  • Professional experience in the software and/or online environment.
  • Technical understanding and enthusiasm for digital solutions, with joy in becoming a product expert and sharing knowledge.
  • Strong problem-solving skills and ability to stay calm and keep an overview in hectic phases.
  • Team spirit so that customer wishes and suggestions are correctly addressed.
  • Communicate empathetically and appropriately with customers even in demanding situations.
  • IT and AI affinity, with experience in service management tools such as Jira or comparable systems and CRM solutions.
  • Very good German or Swiss German skills.
  • English sufficient to communicate easily with team colleagues.

Nice to have

  • Experience in implementing or using SaaS solutions in the real estate sector.
  • Good French and Italian skills are a big plus.
  • Prior touchpoints with visualizations (3D renderings and similar products) are an advantage.

Your team

Customer Support

Customer support team for the HELLO OS software solution

Benefits

  • A committed team that wants to make a difference.
  • An owner-managed company with short decision-making paths.
  • The opportunity to work independently and develop and implement your own ideas.
  • Internal development opportunities.
  • The latest technologies of digital real estate marketing.
  • Attractive office, currently in Lengnau (BE), from summer 2027 in Biel/Bienne.
  • Annual team-building days in Switzerland and/or Berlin.
  • Attractive employment conditions.
  • Above-average social insurance conditions.

How to get hired

  1. 1Apply via the button on this page.

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About Beyonity

International, strongly growing company in digital real estate marketing.

International, strongly growing company in the field of digital real estate marketing.

Key facts

  • Lengnau (BE), Switzerland
  • Owner-managed company with short decision-making paths.
  • Headquarters in Lengnau (BE), moving to Biel/Bienne from summer 2027.

What they value

  • A committed team that wants to make a difference.
  • Independent work and developing and implementing your own ideas.