Customer Success Manager - UKI

HubSpot

Contract type

Ongoing

Work mode

100% remote

Experience

Mid-level · 2+ years

Job description

Manage 150–180 customer relationships, including new and long-standing HubSpot users
Work regularly with customers to understand their goals and align them with necessary resources
Partner with onboarding, up-sell/x-sell, and renewals teams to solve for the customer
Conduct 4–5 scheduled deep-dive meetings per day, reviewing progress and making strategic and tactical recommendations
Handle reactive customer questions about invoices and software usage
Promote growth of the install base by uncovering, scoping, and qualifying opportunities for additional HubSpot products and services
Understand technical roadblocks and recommend solution implementation and core integrations using HubSpot
Support ongoing partner relationships to maximise acquisition, retention, and up-sell rates
Company mission
HubSpot helps customers unlock their full potential to achieve their goals through leading with AI and delivering customer value

Flexibility and connection, with Remote, Office, or Flex working options in the UK

Fluency in written and spoken English
2+ years of experience in a client-facing or account management role
Business savvy with consultative, problem-solving, and issue-resolution skills
Strong knowledge of the media/digital landscape
Motivated self-starter who is hungry to learn and can provide strong examples of achieving results while balancing demanding expectations
Super organised, quick learner who works well under pressure
Strong negotiation skills, comfortable navigating financial conversations and dealing with cancellations
Ability to build and maintain relationships, manage expectations, and identify issues requiring escalation
Knowledge of Loop Marketing, AEO, and LLM, or the aptitude to learn it quickly and independently
Role is open in the London Office as well as Remote and Flex in the UK
LLMs, AI Agents, OpenAI
Onboarding