Customer Success Manager - SaaS
Job description
Customer Success Manager at Dastra, a SaaS platform for data protection, compliance and AI governance. The role leads onboarding, implementation and adoption for a portfolio of Mid-Market and Enterprise customers.
At a glance
- Employment
- Full-time
- Work mode
- Hybrid · Paris, France
- Languages
- French – fluent, English – fluent, German – fluent
What you'll do
- Lead onboarding and implementation projects
- Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
- Drive customer success through regular follow-ups and Business Reviews
- Monitor usage, satisfaction and value
- Anticipate risks and secure renewals
- Identify growth opportunities alongside Account Managers
- Build expertise in data protection, AI governance and compliance
- Share customer insights with Product and Tech teams
What we're looking for
- 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
- Strong understanding of SaaS environments, ideally involving complex or technical products
- Experience managing Mid-Market and/or Enterprise customers
- Experience with onboarding, implementation, adoption and change management
- Strong communication and stakeholder management skills
- Strong project management and organisational skills
- Customer-oriented, autonomous and comfortable with complex topics
- French: fluent, bilingual
- English: fluent, bilingual or native level
Nice to have
- German: fluent or bilingual proficiency would be a plus
Your team
Customer Success
You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder. You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.
Benefits
- Around €40-47k gross/year + variable compensation, depending on experience
- Ideally based in Paris / Île-de-France
- Hybrid working model with 2 remote days per week
- 5 weeks of paid leave + 10 RTT days
- Meal vouchers and company health insurance
- Annual company seminar and regular team-building events
How to get hired
- 1Introductory call with Julia, Talent Acquisition Specialist
- 2Interview with a member of the Customer Success team
- 3Interview with Jérôme, Director of Operations and co-founder
- 4Business case and presentation
- 5Reference check
Apply
Direct apply at Dastra
Opens the job posting at Dastra
About Dastra
Turn complex regulatory requirements into clear, operational and actionable processes
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance. We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.
Key facts
- SaaS LegalTech
- Fast-growing European SaaS LegalTech company
- SaaS platform dedicated to data protection, compliance and AI governance
- Customers are mainly Mid-Market and Enterprise organisations, across French and international markets