Customer Success Manager - Pharmacovigilance
Job description
Customer Success Manager role at Veeva Systems supporting large global life sciences customers post-implementation with Veeva Pharmacovigilance applications. The role acts as a trusted advisor and PV expert, partnering with customers' executive stakeholders and PV leaders.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Europe
- Pay
- EUR 95,000 – 140,000 / year
What you'll do
- Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
- Lead with curiosity, act as a trusted advisor and own the relationship with customers' business decision makers and application owners
- Liaise with Veeva Strategy, Sales, Product and/or Services' stakeholders to address customer needs
- Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
- Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning
What we're looking for
- 7+ years of experience in Pharmacovigilance
- Experience working with or in large global pharmaceutical companies
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25% and reside in Europe
Nice to have
- 7+ years of working in Pharmacovigilance software, or consulting
- SaaS/cloud experience in the management of pharmacovigilance applications
- Experience working with Veeva Vault
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- Maternity & Paternal Leave
- Fitness Reimbursement
- 1% charitable giving program
How to get hired
- 1Submit your resume
- 2Within 3 days, you will receive a link to a personality assessment administered by a third party
- 3Once you complete the assessment, our team will review your full application package and follow up via email with our decision
- 4A conversation with the hiring manager
- 5A practical case exercise
- 6A final conversation with our group's Senior Leader
- 7Once all interviews are complete, the manager will be in touch with a final decision
Apply
About Veeva Systems
A mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office.
Mission
Helping life sciences companies bring therapies to patients faster
Key facts
- San Francisco Bay Area
- Industry cloud / SaaS for life sciences
- Surpassed $3B in revenue in its last fiscal year
- Became a public benefit corporation (PBC) in 2021
- Offices in more than 15 countries around the world
- Work Anywhere company
What they value
- Do the Right Thing
- Customer Success
- Employee Success
- Speed