Customer Success Manager

Payoneer

Contract type

Ongoing

Work mode

100% remote

Experience

Mid-level · 3+ years

Job description

Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities
Lead commercial conversations, including upsell, cross-sell, and renewal discussions
Build and maintain strong relationships with C-level executives and senior stakeholders
Develop and execute quarterly and annual account growth plans to maximize customer value
Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling
Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience
Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting
Create customer success stories, case studies, and advocacy opportunities to showcase business impact
Identify strategic growth opportunities within existing accounts and drive long-term customer success
Company mission
Act as our customer's partner on the inside, learning what they need and creating what will help them go further

Core technologies

Salesforce

Bachelor's degree, preferably in Business, Marketing, Communications, or a related field
3+ years of experience in Customer Success, Account Management, or B2B Sales roles
Strong commercial mindset with proven experience driving revenue growth through customer retention and expansion
Excellent negotiation, relationship-building, and stakeholder management skills
Confident presenter with experience leading executive meetings and engaging senior decision-makers
Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure
Customer-focused and proactive, with a strong sense of ownership and accountability
Analytical thinker with the ability to translate customer insights into strategic actions
Experience using Salesforce or similar CRM platforms
Preferred: Experience in Enterprise Sales or Enterprise Account Management
Preferred: Background in Fintech, Payments, or SaaS environments
Preferred: Familiarity with customer lifecycle management and strategic account planning
Salesforce