Customer Success Manager - Media Buyers

Kayzen

Contract type

Ongoing

Work mode

100% remote

Experience

Mid-level · 3+ years

Job description

Form a deep understanding of the client's business and goals
Provide DSP advisory and strategic consultation from the onboarding phase
Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies
Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead
Own end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
Proactively identify and address emerging client needs
Work closely with the product team on enhancements based on client feedback
Efficiently troubleshoot issues and communicate them to the product and technical teams
Provide regular feedback to management about client needs, market and competitor intelligence
Company mission
Information not specified

Core technologies

HubSpot

Exceptional career growth and learning opportunity
A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
Direct, day-to-day work experience with the management
A flexible work-from-home arrangement
A 500-dollar home-office setup budget
A 1000-dollar annual learning and development budget

3+ years of experience managing performance-driven web clients – must-have
Hands-on experience with programmatic or digital advertising platforms
Proven ability to build and drive processes that truly move the needle for clients
Capable of working independently and collaboratively
Strong analytical skills: able to dig into data, spot trends, and turn insights into action
A proactive mindset: comfortable tackling challenges and finding solutions quickly
Attention to detail
Good to have: Chinese language skills
Information not specified
HubSpot