E
Customer Success Manager I | Poland
Contract type
Ongoing
Work mode
Remote · Poland
Experience
3 years
Job description
Customer Success role at ExtraHop supporting customers in adopting and getting value from ExtraHop's network detection and response products. The position focuses on onboarding, customer engagement, renewals and identifying growth opportunities.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Poland
- Languages
- German – fluent, English – fluent
- Pay
- PLN 180,000 – 193,000 / year
What you'll do
- Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment
- Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services
- Engage ExtraHop end-users to provide targeted assistance and enablement
- Assess customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training
- Lead and facilitate new customer's initial onboarding and introduction to ExtraHop
- Assess and document customer health and maturity levels to improve customer engagement strategy
- Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community
- Assist and contribute to ExtraHop's Voice of Customer activities and provide influential input on product and service roadmap priorities
- Work with a diverse cross-section of ExtraHop's business units and represent customer needs and expectations
- Champion customer needs and opportunities for product enhancement with ExtraHop development teams
- Develop and maintain Customer Success Plans documenting customer's desired outcomes and value expectations
- Promote customers' use of our community platform and self-service capabilities
- Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders
- Recognize organic opportunities for expansion/growth and engage the Sales team to pursue
- Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers
- Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support
What we're looking for
- Essential Language skills: German & English
- Exceptional verbal and written communication skills
- Ability to present to a variety of audiences
- Track record of building and managing relationships, both Internally and with Customers
- Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline
- Ability to work Flexible hours to support International Customers
- Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking
- First class attention to detail
- Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management
- Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations
Nice to have
- Any formal qualifications or training attended in Cyber Security or Networking a Plus
- Any experience with project management, customer success or customer relationship management is a plus
Your team
Customer Success
Customer Success team at ExtraHop
Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Health, Dental, and Vision Benefits
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Apply
Direct apply at ExtraHop
Opens the job posting at ExtraHop
About ExtraHop
Reinventing Network Detection and Response (NDR)
ExtraHop reveals what is happening in the infrastructure that sustains businesses, lives, and communities, and ensures the integrity of networks, data, systems, and processes. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning.
Mission
To protect and empower the connected enterprise
Key facts
- 2007
- Cyber Security / Network Detection and Response
- Only NDR vendor acknowledged as a leader by all major analyst firms
- Recognized in the 2025 Gartner Magic Quadrant for Network Detection and Response
- Recognized in the 2025 Forrester Wave for Network Analysis and Visibility
- Recognized in the 2024 IDC Marketscape for NDR
- Recognized in the 2025 Gigamon Radar Report for Network Detection and Response
- Since 2007, ExtraHop has helped organizations worldwide extract in-depth network telemetry and contextual insights
What they value
- Lead with Purpose
- Act with Integrity
- Find a Way
- Innovate
- Share Success