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Customer Success Manager DACH (f/m/d)

ecosio
Contract type
Ongoing
Work mode
Remote · Austria, Croatia, France, Germany +5
Experience
3 years

Job description

Account management role at ecosio, a B2B integration provider, focused on developing existing customer accounts, building long-term relationships and identifying up- and cross-selling opportunities.

At a glance

Work mode
Remote · Austria, Croatia, France, Germany +5
Languages
German – native / C2, English – fluent

What you'll do

  • Strategically develop existing accounts, build long-term business relationships and identify up- and cross-selling opportunities
  • Manage your own portfolio of clients, making sure they get the most value out of the solution
  • Partner closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly
  • Listen to customers and communicate their feedback to ensure products and services meet their needs
  • Navigate complex customer escalations and align internal stakeholders to turn friction into solutions
  • Execute sales campaigns in close cooperation with marketing

What we're looking for

  • Experience in B2B SaaS sales
  • German language skills on a native / C2 level
  • Fluent English skills
  • Experience working with a portfolio of existing customers
  • Experience with cross- and up-selling

Nice to have

  • Experience selling EDI / e-invoicing / ERP solutions

Benefits

  • Remote-first culture lets you work remotely from one of our designated countries
  • Flexible working hours to suit your schedule and priorities
  • Annual personal development budget to invest in conferences, courses, or career coaching
  • Home office allowance to create a workspace that fits your needs
  • Regular events and trips to connect, celebrate, and have fun with the team
  • Workations of up to 90 days per year within the EU, combining travel and productivity
  • Wellbeing support, including mental health resources and employee assistance programs
  • Additional country-specific benefits based on your location

How to get hired

  1. 1Standard background checks are conducted as part of the hiring process

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About ecosio

Connections That Work

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Mission

To build Connections That Work by fostering a diverse and inclusive team.

Key facts

  • B2B integration / EDI and e-invoicing
  • Part of Vertex, Inc., listed on Nasdaq (VERX)
  • Specialises in electronic data interchange (EDI), Web EDI and e-invoicing
  • Remote-first culture with designated countries

What they value

  • Technology lovers
  • Highest standards for our solutions
  • Innovative ideas first
  • Diverse and inclusive team