P
Customer Success Manager (D&I - South Korea)
Contract type
Ongoing
Work mode
Remote · South Korea
Experience
Mid-level · 4+ years
Job description
Customer Success Manager for South Korea at Planet, managing and expanding strategic relationships with military and governmental agencies and driving adoption of satellite imagery and geospatial intelligence solutions. This is a full-time, remote position based in South Korea.
At a glance
- Employment
- Full-time
- Work mode
- Remote · South Korea
- Languages
- Korean – excellent verbal and written, English – professional working proficiency
What you'll do
- Serve as the primary point of contact and trusted advisor for high-stakes military and governmental customers, building and maintaining relationships across senior leadership, intelligence professionals, operational teams, and technical stakeholders.
- Partner with customers to understand their intelligence requirements, operational priorities, and existing geospatial workflows, and help them integrate Planet's data and solutions into real-world defense, intelligence, and government operations.
- Navigate the complexities of South Korean military and government structures, identifying key decision-makers and stakeholders across relevant ministries and agencies and facilitating collaboration across organizations.
- Own the customer relationship throughout the contract lifecycle, supporting renewals, identifying expansion opportunities, and demonstrating the ongoing value of Planet's solutions.
- Develop and execute strategic customer success plans that translate mission requirements into measurable outcomes, establishing clear success metrics and KPIs.
- Act as the internal voice of South Korean military and government customers, partnering with Sales, Product, Engineering, and other internal teams to communicate regional requirements and influence product development and go-to-market strategies.
What we're looking for
- 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies, with understanding of government structures, procurement processes, and bureaucratic decision-making.
- Active armed forces reserve member or military veteran with experience in a relevant intelligence role, ideally supporting defense, military intelligence, or national security missions.
- Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data to support intelligence analysis, operational planning, or mission execution.
- Bachelor's degree in a relevant field.
- Ability to build relationships across government ministries and agencies while engaging effectively with both senior officials and technical end-users.
- Exceptional negotiation, communication, and presentation skills, with the ability to translate complex technical capabilities and intelligence requirements into strategic mission outcomes.
- Ability to work independently in a remote environment while maintaining strong engagement with a global team; proactive, adaptable, and capable of managing competing priorities.
- Excellent verbal and written communication skills in Korean.
- Professional working proficiency in English, the language of the company.
- Willingness to travel as needed to support customer relationships and mission requirements.
Nice to have
- Previous Account Management or Customer Success experience supporting South Korean military, defense, or government customers.
- Deep understanding of South Korean defense and intelligence organizations, government procurement processes, and key national security initiatives.
- Experience supporting intelligence operations, defense modernization, border security, disaster response, or other mission-critical government initiatives.
- Familiarity with geospatial platforms and analytical tools such as ArcGIS, QGIS, or Google Earth Engine.
- Experience translating operational intelligence requirements into technology adoption, workflow improvements, or measurable customer outcomes.
Benefits
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
- This role is eligible for commission.
Apply
About Planet
Using space to help life on Earth
Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering an unprecedented dataset of empirical information via a revolutionary cloud-based platform to commercial, environmental, and humanitarian sectors. Planet controls every component of hardware design, manufacturing, data processing, and software engineering.
Key facts
- Space and satellite imaging / geospatial data
- Designs, builds, and operates the largest constellation of imaging satellites in history
- Delivers data via a cloud-based platform to commercial, environmental, and humanitarian sectors
- Controls every component of hardware design, manufacturing, data processing, and software engineering
What they value
- Belonging
- People-centric approach toward culture and community
- Humanitarian efforts