DG
Customer Success Leader
Domus Global
Contract type
Ongoing
Work mode
100% remote
Experience
Mid-level · 3+ years
Job description
Key details
- Lead, train and develop a remote Customer Success team with a high-performance, customer-oriented culture
- Analyze key metrics (Churn, NRR, GRR, CSAT, NPS, Time-to-Value) to detect bottlenecks and redesign scalable processes
- Define and oversee Customer Journeys, Onboarding strategies and retention/save programs
- Act as the bridge between Sales (handoff, upsell/cross-sell) and Product/Technology (channeling the voice of the customer to prioritize improvements)
- Company mission
- Information not specified
Primary stack
Core technologies
Python (Programming Language)SQLPower BITableauHubSpot
Benefits
- Information not specified
Requirements & details
- Advanced university studies in Business Administration, Industrial Engineering, Economics, Systems, Digital Marketing or related fields
- +3 years of experience in Customer Success
- Analytical and process-oriented thinking: ability to turn scattered data into clear decisions
- Exceptional communication to coordinate with cross-functional teams and manage key accounts
- Experience leading remote teams
- Solid knowledge of SaaS metrics (Churn, GRR, LTV, NRR) and e-commerce dynamics
- Adaptability to pivot strategies in high-growth tech environments
- Valued: knowledge of marketplaces and the online sales ecosystem in LATAM
- Valued: training or courses in Python, SQL, PowerBI, Tableau or applied business data analytics
- Valued: experience with AI agents applied to customer service or automation tools (n8n, Make, Zapier)
- Valued: experience in process redesign
- Valued: proficiency with CRM or customer service platforms (Hubspot, Intercom, etc.)
- Python, SQL, PowerBI, Tableau, n8n, Make, Zapier, Hubspot, Intercom
- Python (Programming Language)
- SQL
- Power BI
- Tableau
- HubSpot