Customer Success Lead
Level inferred from job title
Job description
A Customer Success Lead to own customer success for the Jules platform, which serves the recycled materials industry. The role combines hands-on management of strategic accounts with building and leading a small CSM team.
At a glance
- Work mode
- Remote · Europe
- Languages
- English – fluent, French
What you'll do
- Lead, coach and develop the Jules CSM team: set clear expectations, give regular feedback, support career growth, and help hire as the team scales.
- Own the Jules customer portfolio's health, retention and expansion, and report on it to leadership with clear, commercially grounded metrics.
- Personally manage our most strategic and complex accounts, from implementation through to renewal and expansion.
- Build and continuously improve the team's playbooks: onboarding and go-live, data migration, health monitoring, QBRs, renewals and escalations.
- Act as the voice of the customer to Product and Engineering: synthesise feedback across accounts, frame it in commercial and operational terms, and influence roadmap priorities.
- Partner with Sales on pre-sales scoping, handover and expansion opportunities, ensuring what we sell can be delivered and adopted.
- Work with counterparts across MineHub to share best practice and align ways of working across the group's platforms.
What we're looking for
- Experience in recycled materials, metals or wider commodities trade is a strong advantage; otherwise keen to learn how recycled materials are sourced, graded, shipped and documented and pick up the industry's terminology quickly.
- Experience leading, mentoring or coaching others, formally or informally: you've raised the performance of the people around you and set a standard others follow.
- Leadership qualities: sound judgement under pressure, clear prioritisation, ownership, the ability to give direct and constructive feedback, and the credibility to lead both internally and in front of customers.
- A strong track record of managing complex, multi-stakeholder accounts and software implementations, with measurable outcomes in adoption, retention or expansion.
- Strong professional English.
- Comfortable with technical topics: data set-up, document workflows, data imports, integrations and reporting; can get into the detail yourself and guide your team through it.
- Commercially minded: understand how customers make money, from margins to logistics costs and price risk, and can tie platform value to their P&L.
- Process-oriented without being bureaucratic: introduce structure that helps a small team scale, and know when to keep things simple.
- A self-starter who embraces ambiguity and enjoys building something, not just running it.
Nice to have
- French is a plus, as we work with a number of French-speaking customers.
- SQL or BI tool experience is a plus.
Your team
Jules Customer Success
Customer success for the Jules platform, which serves scrap and secondary-materials traders, recyclers and brokers.
Benefits
Help build the digital backbone of the circular economy, in an industry where secondary raw materials are becoming strategically critical.
Join a mission-driven team that values integrity, collaboration, and long-term thinking in everything from customer relationships to code.
Be part of a fast-growing company that combines startup energy with partnerships across major industry players worldwide.
Enjoy the freedom to lead initiatives, own your accounts, and shape how recycled materials businesses experience our platform.
Apply
About MineHub
MineHub combines critical B2B marketplace functionality (handling high-volume transactions for global supply chains) with intuitive B2C design, enabling customers to streamline logistics, reduce costs, and build more resilient, sustainable operations through real-time data integration and predictive analytics. Jules extends MineHub's offering into the recycled materials industry.
Mission
Transforming how the world's largest producers, traders, and consumers manage raw material supply chains.
Key facts
- Jules lets scrap and secondary-materials traders, recyclers and brokers run their business end to end: buying and selling; managing inventory across yards and stockpiles; container, bulk, and truck lo
- Combines startup energy with partnerships across major industry players worldwide.
What they value
- Integrity
- Collaboration
- Long-term thinking