BG
Customer Success Lead
Contract type
Ongoing
Work mode
Remote · Lübeck, Germany, Hamburg
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Lead the entire customer success process at BringLiesel, from onboarding new care facilities to growing their usage, while managing three account managers.
At a glance
- Work mode
- Remote · Lübeck, Germany, Hamburg
- Languages
- German – very good
What you'll do
- Own the full lifecycle of care facilities, from onboarding through establishment in daily care routines to continuous expansion.
- Increase penetration within facilities, grow basket sizes and firmly establish BringLiesel in facility operations.
- Lead and develop three account managers who onboard and support the facilities.
- Work closely and collaboratively with Marketing and Digital Customer Experience as a key growth lever.
- Redefine the role, set the right initiatives and processes and make the area future-proof.
- Manage via KPIs, making penetration, basket size and customer retention measurable and effective.
What we're looking for
- Several years of experience in customer success, account or existing-customer management, ideally with leadership responsibility.
- Strategic and operational thinking with a clear hands-on, can-do mentality.
- Proven success in growing existing customers (penetration, upsell, basket), preferably data-driven.
- Experience working closely with marketing.
- Leadership skills: able to develop a small team and lead by example.
- Strong and empathetic communication, important in the sensitive care environment.
- Very good German skills in writing and speaking.
Your team
Customer Success
Customer success area with three account managers who onboard and support care facilities.
Benefits
- The chance to redefine customer success at BringLiesel and shape the role from the start.
- Leadership responsibility for a three-person account management team.
- Lots of room to shape things during a growth phase, with the role growing along with the company.
- Meaningful work directly helping care recipients shop independently.
- Choice of location Lübeck or Hamburg, with short paths and direct contact to all teams.
How to get hired
- 1Applications are sent to the Chief Commercial Officer.
Apply
About BringLiesel GmbH
The platform for individual resident supplies in inpatient care.
Over 1,200 everyday products are ordered online, packed individually per resident and billed in an audit-proof way, deeply integrated into care routines.
Mission
Self-determination for residents, relief for care and administration, efficiency for the provider.
Key facts
- Over 2,300 facilities and more than 80,000 people in need of care already trust BringLiesel.
- Processes are deeply integrated into the daily life of care and support.
What they value
- Self-determination for residents.
- Relief for care and administration.
- Efficiency for the provider.