Customer Success Engineer
Job description
A customer-facing technical delivery role building and refining engineering-grade digital twin models of Japanese utility networks on the Neara platform. The role sits in Neara's growing Japan team, working with Japanese utility clients and global teams.
At a glance
- Work mode
- Remote · Japan
- Languages
- Japanese – business-level or native, English – professional working proficiency
What you'll do
- Design efficient, automation-first delivery workflows capable of handling large datasets.
- Unite and reconcile GIS, LiDAR and non-spatial data sources to improve the accuracy and reliability of client reporting.
- Build reports and dashboards that enable effective data analysis and tracking, tailoring the Neara Platform to each client's requirements.
- Configure client projects and integrate the Neara platform with the systems of Japanese utility clients.
- Detect inaccuracies in the digital models and implement efficient solutions to remediate.
- Partner with engineering and product teams to identify and prioritise improvements, including localisation for Japanese standards and workflows.
- Analyse client requests and issues on delivery and pre-sales projects, and identify new opportunities to add value to each implementation.
- Assist with the preparation of documentation to assist commercial team members, including technical explainer documents that can be shared with Japanese utility research groups.
- As the Japan team grows, mentor and train new team members, fostering a culture of continuous learning and skill development.
What we're looking for
- A university degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics or a related field.
- Business-level or native Japanese, including technical writing and customer-facing communication.
- Professional working proficiency in English for communication with global teams.
- Experience in GIS/CAD geoprocessing and/or LiDAR.
- Proven coding experience in at least one programming language, with a track record of implementing scalable solutions in a professional setting.
- Experience working with cloud-based software.
- Three years of experience in GIS, engineering, implementation or technical delivery roles.
- A strong interest in spatial reasoning and working with 2D and 3D data.
- A careful, quality-focused approach and a commitment to seeing complex technical work through to completion.
- Collaborative communication across cultures and time zones, with colleagues in Australia, Europe and the US.
- Adhere to Neara's information security policies and handle client and infrastructure data responsibly.
- Current and unrestricted rights to work in Japan.
Nice to have
- Experience with FME, and with databases including logical, lookup and reference functions (highly regarded).
- Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI (highly regarded).
- Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners (highly preferred).
- Experience in system implementations, integrations and technical project delivery (highly regarded).
- Familiarity with Japanese design or engineering standards and/or line design tools such as PLS-CADD.
Your team
APAC Customer Success
Engineers, data scientists and infrastructure specialists who share a commitment to contributing to society by making essential infrastructure safer and more resilient, and who value careful, high-quality work and long-term thinking.
Benefits
The stability and backing of a well-funded international company, with access to global expertise and training, including regular travel to customers and other Neara offices in Sydney, London and the US.
- Long-term career development as an early member of Neara's Japan team, with room to grow as the business expands.
- Meaningful work that contributes directly to society by making Japan's power infrastructure safer and more resilient.
- Supportive, collaborative colleagues who value your ideas and expertise.
- Remote working in Japan (with travel expectations to customers and team based in Tokyo).
Apply
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About Neara
Engineering-grade, physics enabled digital twins of electricity grids
Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, helping asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
Mission
Empower the world's largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Key facts
- Energy / utility infrastructure software
- Digital twins of electricity grids across four continents
- Simulates extreme weather and structural stress at a network-wide scale
- Expanding team in Japan to serve additional networks and communities
- Well-funded international company with offices in Sydney, London and the US
What they value
- Diversity, belonging and equal employment opportunity
- Careful, high-quality work
- Long-term thinking
- Continuous learning and skill development