Account Manager
Job description
A customer success role owning technical depth and commercial outcomes for ElevenLabs' customers across the DACH region, covering onboarding, adoption, renewals, expansion and cross-sell. The role sits at the intersection of product, engineering and revenue and is remote-first from anywhere in Germany.
At a glance
- Work mode
- Remote · Germany
- Languages
- German – fluent, English – fluent
What you'll do
- Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents
- Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving
- Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion
- Spot expansion opportunities early and own renewals and upsells end to end
- Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue
- Dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot problems before they do, and inspire new use-cases
What we're looking for
- 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
- Proven experience of owning and managing a defined Book of Business
- Fluent in German and English
- Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances
- Familiarity and experience with building and deploying AI agents
- Strong builder mindset - thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Self-motivated and able to work independently in a remote or distributed team environment
Benefits
Annual team offsite: entire team gathers in a new location each year - past offsites have included Croatia, Italy and Cancún
- Innovative culture: part of a generational opportunity to define the trajectory of AI
- Growth paths: countless opportunities to drive impact beyond your immediate role and responsibilities
- Learning & development: annual discretionary stipend supporting professional development
- Social travel: annual discretionary stipend to meet up with colleagues each year
- Co-working: monthly co-working stipend if you're not located near one of our main hubs
Apply
About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs is an AI research and product company that launched in January 2023 with the first human-like AI voice model. It serves millions of users and thousands of businesses, from fast-growing startups to large enterprises. Its platforms are ElevenAgents (voice and chat agents at scale), ElevenCreative (speech, music, image, and video generation and editing across 70+ languages), and ElevenAPI (access to AI audio foundational models).
Key facts
- 2023
- AI research and product
- Launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses
- Raised $781M in funding
- Last valuation was $22B
- Expanded from voice into three main platforms: ElevenAgents, ElevenCreative, ElevenAPI
- ElevenCreative supports 70+ languages
- Team includes researchers, engineers, and operators, IOI medalists and ex-founders
Partners & customers
What they value
- High-velocity: rapid experimentation, lean autonomous teams, and minimal bureaucracy
- Impact not job titles
- AI first
- Excellence everywhere
- Global team: we prioritize your talent, not your location