O
Customer Succes Engineer
Contract type
Ongoing
Work mode
Remote
Experience
3 years
Job description
Corwyn (an Oddin.gg company) is hiring an Integration and Technical Support Specialist to integrate Corwyn sportsbook products onto client platforms and provide technical support and advice to international B2B customers. The role also coordinates technical and operational matters between customers and internal teams.
At a glance
- Work mode
- Remote
- Languages
- English – fluent
What you'll do
- Integrate and support Corwyn sportsbook products on customers' platforms, following established processes.
- Work closely with customers' IT departments and internal product, development, and sales teams, with the aim of integrating new or supporting existing customers of the company.
- Communicate directly with international B2B customers.
- Handle multiple customers at different locations.
- Take ownership of, troubleshoot, escalate, and resolve issues.
- Create and maintain technical documentation and knowledge base.
What we're looking for
- Knowledge of Sports Betting industry and proficiency of how sportsbook products work.
- Technical education OR adequate experience.
- Proficient use of the English language. Knowledge of other languages will be considered as an advantage.
- Communication and general social skills - ability to build relationships quickly and effectively.
- Experience with technical support/sales operations.
- Basic understanding of web technology and communication protocols.
- Basic understanding and/or willingness to learn about the Esports ecosystem.
- Being teamwork-orientated.
- Problem-solving attitude, with self-initiative and an eye for detail.
- Ability to quickly acquire new knowledge, technical skills, and technologies.
- Desire and possibility to travel.
- Positive attitude, diplomacy, and approachability.
- A knack for digital products and technology.
Nice to have
- Basic HTML and CSS knowledge
- Basic programming knowledge
- XML & JSON knowledge
- Basic API and database knowledge
Apply
Direct apply at Oddin
Opens the job posting at Oddin
About Oddin
Key facts
- Corwyn is an Oddin.gg company.