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Customer service representative
Contract type
Freelance
Work mode
Remote
Experience
3 years
Job description
Freelance customer support agent role at Onepilot, handling customer requests for clients' consumers via email, chat, or phone from home. Agents are paid per ticket solved and set their own schedule.
At a glance
- Employment
- Freelance · Independent contractor
- Work mode
- Remote
What you'll do
- Support customers via email, chat or phone
- Use tools and resources to deliver quick and accurate support
- Ensure satisfied customers with clear and friendly communication
What we're looking for
- Fluency with digital tools and platforms
- Strong problem-solving skills and excellent written and verbal communication
- Available at least 20 hours a week
Benefits
- Payment per ticket solved (performance-based)
- Flexible home working - you set your own schedule
- On average, you will earn €15 per hour
- Training and ongoing support to help you succeed
How to get hired
- 1Quick application takes just 15 minutes
Apply
About Onepilot
Outsourcing customer support
Onepilot specializes in outsourcing customer support. Built on a modern and human-centered vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. We collaborate with freelance agents trained to meet each client's specific needs, compensated based on performance with a quality bonus system.
Mission
To ensure a flawless customer experience for our customers.
Key facts
- Customer support outsourcing
- Collaborates with freelance agents trained to meet each client's specific needs
- Agents compensated based on performance with a quality bonus system
- Ticket price varies between 0,40€ and 2€ depending on complexity, handling time, and location
- On average agents earn 15€ an hour
What they value
- Modern and human-centered vision
- Excellence
- Flexible, transparent, and enriching work environment