Customer Experience Representative - German speaker
Job description
Customer Experience Representative on Brevo's Customer Experience Team, providing direct client support mainly via email and telephone for German-speaking customers. The role is based in Paris and requires a German native speaker for the Monday-Friday shift.
At a glance
- Work mode
- Remote · Paris, France
- Languages
- German – fluent
What you'll do
- Manage and resolve daily client tickets via email and phone in a timely and professional manner.
- Ensure that clients' questions and problems are addressed properly and in a timely manner.
- Handle challenging customers and escalate complex issues outside of the department when necessary.
- Report, analyze and resolve system and operational issues that impact clients.
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.
What we're looking for
- Fluent in German (mandatory)
- Customer focused
- At least a first experience in customer management focused on retention
- Experience in Customer Success, Customer Service or Customer Support
- The ability to jump right into a fun and relaxed office culture
Nice to have
- Familiarity with email marketing is a plus
- SaaS experience is a plus
Your team
Customer Experience Team
Benefits
RTT days off, 50% public transport reimbursement, Sustainable Mobility Package, and daily Swile meal vouchers (€12.50/day).
Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick, and several services related to prevention, health, and personal and professional wellbeing on the Welii platform.
From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You'll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto.
- Join an international team in a bright, collaborative office located in a vibrant neighborhood.
- A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
How to get hired
- 1Introductory TA call (30 min)
- 2A Case Study to do at home
- 3An interview with your future Team Lead and our Senior Team Leader
- 4An interview with our Head of Customer Experience
Apply
About Brevo
Brevo provides a CRM platform with tools spanning emails, SMS, WhatsApp, Chat, and Marketing Automation, giving businesses a clear view of the customer journey. It is a certified B Corp with more than 500,000 businesses across 180 countries trusting Brevo, and 75+ integrations.
Mission
Helping millions of organizations build lasting relationships with their customers.
Key facts
- CRM / marketing technology
- Certified B Corp
- More than 500,000 businesses across 180 countries use Brevo
- 75+ integrations
- Recently exceeded 200m ARR
Partners & customers