Work Across
Get started
All jobs
Save

Customer Experience (H/F)

ARCHIMAX
Contract type
Ongoing
Work mode
On-site · Serris, France
Experience
3 years

Job description

Install, train and support restaurant and retail clients in using their digital cash-register and payment solutions, especially the RESTOMAX software.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
On-site · Serris, France
Languages
French – fluent
Pay
EUR 26,000 – 30,000 / year

What you'll do

  • Guide clients in discovering and getting to grips with their solutions.
  • Train clients to use RESTOMAX with clear explanations tailored to their needs.
  • Answer client questions and help them use their equipment confidently and independently.
  • Install and configure cash-register systems and digital tools.
  • Commission touch-screen registers, ticket printers, tablets, kitchen screens and payment terminals.
  • Configure connections and networks: WiFi, routers and IP.
  • Listen to users to understand the difficulties they encounter.
  • Diagnose and resolve hardware, software and network incidents.
  • Explain the solutions provided and check that equipment works properly with the client.

What we're looking for

  • First experience in IT, with junior profiles with initial experience welcome.
  • Basic knowledge of Windows and Android environments, WiFi and IP networks, and computer hardware and peripherals.
  • Enjoy helping, listening and explaining simply; methodical, curious and calm when facing a problem.
  • Driving licence B is mandatory for regular travel to clients.

Nice to have

  • Experience with cash-register solutions, restaurants or hotels would be an asset.

Benefits

  • Complete internal training on our solutions.
  • Support from experienced technicians to help you progress.
  • A varied role combining customer relations, IT and field work.
  • Career prospects towards confirmed technician, technical manager or deployment project manager roles.
  • Company car for client visits.

Apply

Save

About ARCHIMAX

Installation, training and support for cash-register solutions

SAS ARCHIMAX specialises in installing and maintaining cash-register systems, digital equipment and networks, notably around the RESTOMAX software.

Mission

Help restaurant and retail professionals simplify their daily lives and digitalise their business.

Key facts

  • Specialised in installing and maintaining cash-register systems, digital equipment and networks.

What they value

  • Service mindset, technical curiosity and a desire to pass on knowledge.