Customer Director - Life Sciences
Level inferred from job title
Job description
Customer Director role at Faculty, acting as a strategic partner to Life Sciences clients and leading a team of delivery and engagement specialists to grow accounts through Applied AI solutions.
At a glance
- Work mode
- Remote · London
- Languages
- English
What you'll do
- Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector
- Developing and implementing robust strategic account plans that align Faculty's AI solutions with client business objectives
- Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting
- Building trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention
- Managing and mentoring cross-functional commercial teams
- Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation
- Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems
What we're looking for
- You've managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred
- You have experience leading large-scale AI/digital transformation projects
- You possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes
- You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions
- You are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences
- You bring experience in team mentorship and coaching
- You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact
Your team
Life Sciences
Faculty's Life Science's team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies, partnering with major pharma firms, academic research centres and MedTech start-ups.
How to get hired
- 1Talent Team Screen: 40 mins
- 2Introduction Interview: 60 mins
- 3Commercial Interview: 60 mins
- 4Leadership and Principles interview: 60 mins
- 5Meet the MD, Commercial: 30 mins
Apply
About Faculty
Faculty works with global customers to transform their performance through human-centric AI, innovating, building and deploying responsible AI across government, finance, retail, energy, life sciences and defence.
Mission
We established Faculty in 2014 because we thought that AI would be the most important technology of our time.
Key facts
- 2014
- Worked with over 350 global customers
- Clients span government, finance, retail, energy, life sciences and defence
What they value
- Diversity of individuals fosters diversity of thought
- Seeking truth
- Intellectual curiosity
- Measurable positive impact