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Customer Care Analyst & Ops - CDI

Green-Got
Contract type
Ongoing
Work mode
Remote · France, Europe
Experience
3 years

Job description

Customer Care role at a French payment institution, acting as the main link between members and internal teams across product, tech, compliance, marketing and impact.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · France, Europe
Languages
French – fluent, English – fluent

What you'll do

  • Answer members on all channels: chat, email and phone, with clarity, empathy and within deadlines.
  • Know the product thoroughly and support members with their accounts, transactions and questions after investigation.
  • Identify, qualify and resolve new, unprecedented cases.
  • Collect, structure and relay member needs, frustrations and suggestions to product, tech and marketing teams.
  • Optimise existing processes, challenge workflows and keep documentation (FAQ, processes) up to date.
  • Identify bugs, report them to the relevant teams and follow them through to resolution.
  • Take part in testing new features before they go into production.
  • Identify levers to improve the member experience, define indicators and implement concrete actions.
  • Set up the tools and routines needed to track your projects and guarantee results.

What we're looking for

  • Service mindset: behind every ticket there is a person; resolve the problem rather than just closing the ticket.
  • Rigour and organisation: prioritise, document and ensure flawless follow-up.
  • Strong writing skills: impeccable spelling and ability to adapt tone to each interlocutor.
  • Analytical curiosity: understand why a situation occurs, identify patterns and report them.
  • Stress management: stay calm under pressure without degrading quality.
  • Operational English: read, respond and converse without searching for words.
  • Sensitivity to impact: environmental transition genuinely matters to you.
  • Comfort with digital tools: Intercom, Notion, Slack, Aircall, and curiosity for AI and automation in customer service.
  • Education: BTS, IUT, business school, IAE or any training related to customer relations.

Nice to have

  • A first experience in care or customer service is a real plus.

Your team

Customer Care

The voice of members internally and the voice of Green-Got to them, a strategic role in a fast-growing financial institution.

Benefits

  • Permanent contract (CDI), remote or Paris.
  • Salary of 28-32k depending on profile.
  • BSPCE equity.
  • Alan health insurance.
  • One team day every semester.
  • Remote possible from home and anywhere in Europe.
  • Real responsibilities: your field feedback shapes the product.
  • Career progression for the most committed profiles.

How to get hired

  1. 1Send your CV and anything else that helps assess your skills and motivation.
  2. 2Quick call to get to know each other; if it matches, a business case is sent.
  3. 3Video interview with Vincent (Customer Care Manager) to analyse the business case.
  4. 4Conversation with one or more team members for cultural fit.
  5. 5Interview with Adèle (Head of Operations).
  6. 6Interview with Andréa (CEO).

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About Green-Got

A French financial institution that lets everyone choose what their money finances.

Green-Got offers a payment account with a card and a range of financial investments in transition companies; since January 2026 it is a Payment Institution approved by the ACPR and supervised by the Banque de France.

Mission

Build the financial infrastructure of tomorrow's world.

Key facts

  • Paris, France
  • Finance
  • 100 M€ of transactions processed each month.
  • 2.3 B€ of transactions secured since launch.
  • 2 M€ donated to transition projects.
  • 4.8/5 on Trustpilot.
  • 5% of revenue supports field projects through the Green-Got Foundation.

What they value

  • Curious, demanding, collective and fast-moving.