W
Customer Care Agent (all genders) - 100% Home-Office
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Mid-level · 2+ years
Job description
Customer Care Agent handling B2C customer inquiries and complex complaints for a parking management product.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Germany
- Languages
- German – C2, English – basic
What you'll do
- Act as the first point of contact for customers
- Independently handle complex complaints about license plate recognition, contractual penalties and special cases
- Handle customer requests and solve problems by phone and email
- Report to the Customer Care Team Lead and work closely with Customer Success, Project Management, Business Development, Engineering and Product
- Actively work on optimizing customer service and pass feedback to the relevant department
What we're looking for
- Two years of experience in customer support, call center or customer care with a focus on escalating complaint management
- Resilience and assertiveness: able to set clear boundaries with customers and stand behind unpopular decisions
- Analytical working style with creative problem solving for customers
- Wants to work in a fast-paced environment, shows initiative and is highly motivated to learn new skills
- German at C2 level and basic English skills
Nice to have
- Additional foreign language skills are an advantage
Your team
Customer Care
Reports to the Customer Care Team Lead and works closely with Customer Success, Project Management, Business Development, Engineering and Product.
Benefits
- Bike leasing or commuting allowance for mobility
- Full ownership of your area and KPIs
- Team events and Spirit Days
- Monthly food allowance
- EGYM Wellpass or Urban Sports Club with access to 1,000+ sports and health facilities across Germany
- Choice of Mac or Windows equipment, in the office or remote
- No dress code
How to get hired
- 1Apply via the application portal
Apply
Direct apply at Wemolo
Opens the job posting at Wemolo
About Wemolo
Ready to own (y)our growth?
A company whose product revolutionizes parking space management and which promotes a culture of innovation and personal development.
Mission
Revolutionizing the way parking spaces are managed.
Key facts
- Market leader in its field
- Impact on the future of urban mobility
What they value
- Own (y)our growth
- Innovation through diversity
- A culture of togetherness and respect where every team member has a say