Contract Manager, 1:Few - US Accounts
Job description
Contract Manager for HubSpot's UpMarket 1:Few (High Touch) customer base, responsible for handling assigned customer contracts, including direct customer communication and execution of renewals. The role focuses on maximizing customer investment with HubSpot through value-driven renewals and expansion.
At a glance
- Work mode
- Remote
- Languages
- English
What you'll do
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
- Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
- Establish cooperative working relationships with customers
- Lead forecasting discussions and pipeline reviews with internal colleagues
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
What we're looking for
- Passionate about creating a great customer experience
- Solve problems with curiosity and creativity
- Seek to understand multiple perspectives in a situation
- Growth driven negotiation skills
- Clear communication skills with the ability to effectively lead a phone conversation
- Prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
Nice to have
- Experience with customer service and contract management
- Negotiation or sales experience
- Prior account management and/or customer retention experience
- Inbound Marketing & Sales knowledge
Your team
Contract Management Organization
Part of the UpMarket 1:Few (High Touch) customer base organization
Apply
About HubSpot
An AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
Key facts
- Cambridge, MA
- NYSE: HUBS
- Employees and offices around the world
- Recognized globally for award-winning culture by Comparably, Glassdoor, Fortune, and more
What they value
- Solve for the Customer
- Be Bold
- Learn Fast
- Align, Adapt & Go!
- Deliver with HEART