Consulting director
Job description
Lead the creation of Bigblue's new Professional Services program, providing operational consulting to merchant brands on logistics, transport and commerce operations. The role reports to the co-CEOs and builds the function from the ground up.
At a glance
- Work mode
- Remote
- Languages
- English – fluent, French, Spanish
What you'll do
- Design and launch Bigblue's Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting
- Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of Bigblue's operational capabilities
- Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them
- Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions
- Work hand-in-hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey
- Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions
- Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants
What we're looking for
- 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up, logistics player, eCom or SaaS company
- Customer-obsessed, with a strong sense of ownership and the ability to turn complex needs into actionable plans
- Know how to balance execution, people management, and financial performance
- A builder — ready to design and scale processes from scratch, not just operate what exists
- Thrive in cross-functional environments, collaborating across product, ops, tech, and commercial teams
- Both strategic and hands-on — comfortable driving the roadmap while jumping into project firefighting when needed
- Fluent in English
Nice to have
- Ideally French or Spanish
Your team
Professional Services
A new function to be built from the ground up, providing operational consulting to merchant brands
Benefits
- High-impact leadership role at the heart of Bigblue's growth and customer success
- Fast-growing scale-up with a well-funded roadmap and bold ambitions
- Room to build and innovate: create a PS function from the ground up
- Pan-European scope: support leading omnichannel brands across multiple markets
- 10€ meal voucher per worked day (55% paid by Bigblue)
- ClassPass membership for fitness & wellness
- MacBook or your preferred setup to do your best work
- 100% health insurance coverage with Benefiz
- Founders-led company where operations are truly core to the mission
Apply
Direct apply at Bigblue
Opens the job posting at Bigblue
About Bigblue
Turn fulfillment into a competitive advantage
Tech-driven logistics platform powering 500+ brands, from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. Proprietary WMS (Warehouse Management System) Atlas and a network of 8 warehouses across Europe, making fulfillment faster, smarter, greener and more cost-efficient.
Mission
Help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience
Key facts
- 110+ employees
- 2018
- Tech-driven logistics
- 500+ brands powered
- 110+ employees across Paris, Madrid, and London
- Proprietary WMS (Warehouse Management System) Atlas
- Network of 8 warehouses across Europe
- Backed by $20M+ in funding
- 10 million orders in 2024
- Founders-led company
Partners & customers
What they value
- Curiosity
- Growth-driven minds