Community Manager

Key details

• Design, launch, and run the community ambassador program end-to-end: recruiting contributors, setting expectations, recognizing meaningful participation, and keeping quality high
• Spot power users early, build direct relationships with them, and create clear pathways from engaged user to ambassador and advocate
• Set and maintain the standard for what "great contribution" looks like across the community
• Curate and grow a library of high-quality community build artifacts: starter apps, prompt packs, templates, etc. Maintain the quality bar and make sure the best stuff is easy to find
• Build and nurture a creator loop where community members are incentivized to build reusable assets others can learn from, remix, and ship with
• Own the community ecosystem end-to-end. Structure it, help moderate it, set the tone, and maintain the quality bar day to day
• Build and evolve channel architecture to support different user segments and use cases, and actively manage those spaces, not just design them
• Run targeted engagement programs and playbooks that drive real participation
• Be in the weeds on product feedback: triaging bugs, feature requests, and friction points with strong signal-to-noise judgment and clear context before surfacing to Product and Engineering
• Represent the voice of the community in cross-functional conversations with Product, Engineering, and CX, and follow through to make sure it lands
• Partner with CX Engineering to close the loop so users see their feedback reflected in product improvements
• Identify what users are struggling with and define community-driven education priorities based on those real patterns
• Work with CX Enablement to turn those needs into scalable programs, content, and resources
• Curate and adapt content across skill levels and use cases: writing, editing, and reworking material
• Company mission
• Information not specified