Client Success Manager

Health Hue Digital

Contract type

Ongoing

Work mode

Remote

Experience

Mid-level · 3+ years

Job description

Account management role owning a book of clinic accounts from post-onboarding through renewal, running reporting calls and coordinating internal teams to fix issues.

At a glance

Work mode: Remote

What you'll do

Own a book of clinic accounts from post-onboarding through renewal
Run regular reporting calls that a clinic owner finds genuinely useful
Spot risk early — quiet accounts, slipping results, unanswered leads — and act on it
Coordinate the internal teams that fix what you find
Drive adoption of the platform inside each clinic, including front-desk staff
Identify growth opportunities honestly, without selling something a clinic does not need

What we're looking for

3+ years in account management or client success, ideally at an agency or SaaS
Comfortable presenting performance numbers, including bad ones
Strong organisation across many accounts and commitments
Able to translate between clinic owners and technical teams
Calm under an unhappy client

Nice to have

Medical spa, clinic, or healthcare practice experience
CRM administration experience
Experience training non-technical staff on new software

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