B
Client Solutions Specialist
Blossom
Contract type
Ongoing
Work mode
100% remote
Experience
Mid-level · 3+ years
Job description
Key details
- Onboard new clients onto our software, following implementation project guidelines
- Set up and configure the product to fit each client's needs
- Implement new features for existing clients
- Serve as the main contact for your assigned clients by phone and email
- Support clients with data and system maintenance throughout their contract
- Back up the phone and email support team for new and existing clients
- Follow up after each implementation or fix to confirm the client is satisfied
- Keep issue tracking and project management tools accurate and up to date
- Work with cross-functional teams to resolve issues and deliver a consistent experience
- Share client feedback with product management and suggest feature enhancements
- Build and maintain deep expertise in our software and implementation processes
- Company mission
- Information not specified
Benefits
- 100% Remote Work – Work from anywhere
- Growth Opportunities – Advance into more senior product roles
- Multicultural Environment – Collaborate with a global and diverse team
- Continuous Learning – Access to training, mentorship, and upskilling
Requirements & details
- Bachelor's degree in Systems Engineering, Computer Science, Business Administration, or a related field, or equivalent practical experience
- Advanced English, spoken and written
- 2–3 years in client-facing roles in software support, customer success, or software implementation
- Hands-on experience with issue tracking and project management tools such as Jira, Trello, or Asana
- Familiarity with software configuration, data management, or system implementation processes
- Experience in SaaS companies or software onboarding
- Experience working with financial institutions or fintech clients
- Information not specified
- Onboarding