S
Client Lead
Contract type
Ongoing
Work mode
Remote
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Leads the multidisciplinary team and operating system behind one of Storyteller's largest client relationships, a globally recognised organisation in major US sport. An operational and people-leadership role spanning content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Pay
- CAD 95,000 – 110,000 / year
What you'll do
- Lead and develop the multidisciplinary team delivering work for the account.
- Maintain one clear operating picture across priorities, owners, deadlines, dependencies, risks and decisions.
- Set the team's workload and standards, inspect delivery and intervene early when quality, pace or performance slips.
- Run a high volume of work across content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services.
- Turn unclear requests into a practical plan: the outcome, scope, owner, next action, dependency, deadline and decision required.
- Use operating, audience and delivery data to diagnose problems and make decisions, not simply report activity.
- Work closely with design, content, product, engineering, support and client leaders without pretending to replace their specialist judgement.
- Help functional leaders manage priorities and handoffs, provide operational cover when they are unavailable and prevent one account from consuming all of their capacity.
- Lead large, ambiguous operational projects, including audits and migrations, while keeping live delivery moving.
- Improve the operating system itself, including simplifying fragmented tracking, moving appropriate work from Airtable into Linear and building useful review rhythms, automations and controls.
- Recognise when a growing area needs clearer ownership, a different process or a specialist hire; define the need, help hire the right person and make the resulting capability work.
- Prepare concise, accurate client updates and lead day-to-day delivery conversations, including incidents and difficult news.
- Make sensible day-to-day decisions independently and escalate only the decisions that genuinely need senior or specialist input.
What we're looking for
- High agency: you create forward motion without waiting for perfect instructions.
- Strong judgement: you can decide what matters now, what stops, what waits, what needs more evidence and what needs escalation.
- Direct people leadership: you have set standards, allocated work, coached people, handled performance problems and remained accountable for the team's output.
- Operational grip: you can run several different workstreams at once without losing the detail or drowning the team in process.
- Numeracy and analytical ability: you can interrogate imperfect data, find the signal and turn it into a decision.
- Clear communication: you can explain complex work simply to team members, specialists and senior client stakeholders.
- Cross-functional range: you are comfortable working across content, design, analytics, projects, product, engineering and service delivery.
- Systems thinking: you improve the mechanism behind the work rather than relying on repeated manual effort or individual heroics.
- Practical AI fluency: you use AI and agents to improve real operating loops, validate the output and drive adoption.
- Pace and resilience: you can stay calm, make decisions and reorganise the work when priorities change quickly.
- Attention to detail: you notice the small errors, weak handoffs and missing ownership that become larger problems later.
- Genuine interest in basketball and sport: you understand how live games, tentpoles, player news and the shape of a season change operational priorities.
- Must align closely with US Eastern Time across weekdays regardless of your location.
Nice to have
- Relevant experience may come from client operations, delivery leadership, content or publishing operations, programme management, product operations, support operations, media, sport or another high-volume environment.
- Responsibility for direct reports and difficult people decisions.
- Ownership of several simultaneous workstreams across different disciplines.
- A consequential decision made from incomplete evidence.
- A process, system or operating model they materially improved.
- An example of helping specialists or functional leaders deliver better.
- A capability gap they closed through clearer ownership, process change or hiring.
- Practical AI use that improved a measurable outcome.
How to get hired
- 1An initial conversation about the role and your relevant evidence.
- 2A time-boxed practical operational exercise. Sensible AI use is allowed and expected.
- 3A live discussion of your work, including a changed constraint that requires you to adapt the plan.
Apply
About Storyteller
Integrate Stories into your owned and operated platforms
Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Its end-to-end platform gives companies a best-in-class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
Key facts
- B2B SaaS
- Allows companies to integrate Stories in days, not years, for one monthly cost
- Offers native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support