Client Delivery Operations

Storyteller

Contract type

Ongoing

Work mode

100% remote

Experience

3 years

Job description

Own day-to-day execution for client workstreams such as onboarding, configuration, feature rollouts, updates, and operational requests
Turn unclear client needs or internal discussions into clear actions, priorities, owners, and next steps
Keep delivery moving by coordinating with account, product, engineering, support, and operations teams
Investigate client issues by gathering context, checking configuration, reproducing problems where possible, and identifying likely blockers
Use AI and internal tools to accelerate investigation, documentation, analysis, follow-ups, and delivery workflows
Maintain clear visibility on status, risks, decisions, dependencies, and next actions
Communicate with clients and internal teams in a way that builds confidence and reduces confusion
Improve delivery playbooks, checklists, templates, and operating habits as patterns emerge
Company mission
Information not specified

High ownership and agency, with the ability to create direction from messy context and move work forward without every step defined
Strong written communication and the ability to translate between client language, product reality, and technical constraints
Comfort with ambiguity, shifting priorities, and problems that are not neatly defined at the start
Technical mindedness: not necessarily an engineer, but wants to understand systems, configuration, data, dependencies, and failure modes
Good judgment about what needs action now, what needs deeper investigation, and what needs escalation
Ability to manage multiple workstreams without losing the thread
Practical AI usage to investigate faster, structure context, draft clearer updates, and improve repeatable workflows
Standards and performance honesty: can tell when something is not clear enough, strong enough, or ready enough for a client
experience in client operations, product operations, implementation, delivery, support, customer success, or technical account management
experience with SaaS platforms, integrations, CMS tools, or developer-facing products
experience working with sports, media, content, or live digital products
Recruitment process: on-demand video interview using Hirevire, practical take-home task, final interview with the team
Information not specified
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