Client Delivery Lead (m/w/d)

Kraken

Contract type

Ongoing

Work mode

Remote · Europe

Experience

Lead / principal · Not stated

Level inferred from job title

Job description

A client-facing technical lead role in Kraken's Client Delivery team, owning a specialist area such as billing, finance or communications within European utility migration projects.

At a glance

Employment: Full-time · Employee (employment agreement)
Work mode: Remote · Europe
Languages: English – fluent, German – fluent

What you'll do

Manage relationships with client-side contacts, often Product Owners and business owners.
Act as first point of contact for technical enhancements and for escalation and resolution of issues in the specialist area.
Be the central source of knowledge on how Kraken works and how the platform is delivered.
Review and prioritise incoming requests and communicate client priorities internally.
Summarise client requirements, constraints and timelines and relay them internally to enable continuous platform development.
Support the development team in implementing product features.
Encourage clients to rethink technical development and advocate the continuous delivery approach.

What we're looking for

Strong experience delivering client projects and/or as a Product Owner.
Experience with agile delivery methods.
Experience in product management and with customer journeys.
Solid understanding of technology and related trends.
Excellent communication, teamwork and presentation skills.
Persuasiveness and ability to challenge traditional ways of thinking.
Experience working with large, complex client project and delivery pipelines.
Patience and initiative to guide clients through deep change.
Good time management and a hands-on, results-oriented working style.
Fluent English and German.
Willingness to travel.

Nice to have

Consulting experience is an advantage.
Prior experience in accounting and billing or payments, plus FI/CO knowledge, is an advantage.

Your team

Client Delivery

Team accompanying European clients through technological transformation and long-term migration projects.

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About Kraken

Help us use technology to make a big green dent in the universe!

Kraken builds an AI-driven energy management platform covering CIS, billing, metering data management, CRM and AI-supported communication, and licenses it to utilities undergoing transformation.

Mission

Improve the lives of one billion humans within the decade and shape a cleaner, better future.

Key facts

Energy technology / software platform
Creates technology that redefines utilities and unlocks a new energy system of the future.
Has licensed Kraken for over four years and supports companies in their transformation.
Its operating system is transforming the industry worldwide.

What they value

Simplicity, customer benefit and efficiency in technology development.
Agile organisation with flat hierarchies.
Building Kraken for everyone as a universal platform.