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Chief of Staff (m/w/d)

Ralph
Contract type
Ongoing
Work mode
Hybrid · Berlin, Germany
Experience
Lead / principal · Not stated

Level inferred from job title

Job description

An operations and transformation role working closely with the VP Operations to integrate acquired companies, design processes and drive automation at a property management scale-up.

At a glance

Work mode
Hybrid · Berlin, Germany
Languages
German – C2

What you'll do

  • Work closely with the VP Operations to integrate newly acquired companies and bring them to the Ralph standard.
  • Develop playbooks, standards, escalation logic and decision routines for recurring operational situations.
  • Identify manual, error-prone processes and work with Product, Tech and Operations on automated solutions.
  • Accompany new ways of working, sharpen roles and responsibilities and ensure changes land in the team.
  • Take on key transformation projects with direct impact on efficiency, quality and customer satisfaction.
  • Step in on complex operational topics, structure them and translate them into concrete next steps.
  • Take ownership of any problem, big or small, and stay on it until it is solved.

What we're looking for

  • Entrepreneurial spirit and willingness to get hands-on.
  • Change mindset: processes must be explained, introduced and anchored in daily work.
  • Analytical sharpness: loves data and complex contexts but can translate them into simple processes.
  • Execution power and a strong drive to make things happen.
  • Strong communication skills and German at C2 level.

Your team

Operations

Works closely with the VP Operations at the interface of Operations, Product, Tech and Management.

Benefits

  • Direct sparring with the VP Operations and high exposure to the Executive Leadership Team.
  • Real responsibility and direct impact on company success.
  • Build playbooks, standards, processes and automations that shape Ralph's growth.
  • Steep learning curve in a large, still largely analog industry.
  • Career path to a central operations role within 12–18 months with strong performance.
  • Urban Sports subsidy, team events, team lunches, drinks, Apple equipment.

Apply

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About Ralph

Building the operating system for residential real estate.

The first AI Property Manager running on its own operating system, managing buildings end-to-end and automating payments, accounting, compliance and communication.

Mission

Make living simpler, more efficient and truly digital – a real "Home in your Pocket".

Key facts

  • PropTech / Residential Property Management
  • Manages over 10,000 residential units and is growing fast, organically and through acquisitions.
  • Ralph OS automates payments, accounting, compliance and communication.
  • AI agents prepare the work and the team approves it.
  • Property management is the entry point; the goal is infrastructure for the whole category.

What they value

  • Looking for outliers: analytical, data-driven, hands-on and team-oriented, no egos.
  • Respect, diversity and inclusion are a given.