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Chargé(e) SAV & Logistique

SAS SORIO
Contract type
Ongoing
Work mode
Hybrid · Toulouse, France
Experience
Junior / entry level · 1+ years

Job description

Own the post-order supply chain for a French period-underwear brand: imports from Asia, stock routing across European warehouses, and after-sales customer experience, while managing the freelance customer-service team.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Hybrid · Toulouse, France
Languages
English – conversational

What you'll do

  • Manage imports and decide stock routing between European warehouses
  • Follow the WMS migration and make order routing reliable
  • Track purchases and coordinate freight forwarders for dispatch in Europe
  • Run after-sales: returns, disputes, post-order experience
  • Manage the after-sales team, monitor its work and adjust to seasonality
  • Set up and optimize processes and carriers to improve profitability

What we're looking for

  • 1 to 3 years of experience in B2C e-commerce logistics
  • Operational quickly: already familiar with e-commerce flows
  • Logical mindset, focused on figures, costs, profitability and performance
  • Proficiency in Google Sheets / Excel, an ERP or WMS, and comfort with AI
  • Conversational English
  • Driving licence B (travel to the logistics centre)

Your team

SAV (after-sales) team

Freelance after-sales team that the role manages

Benefits

  • Annual bonus, meal vouchers, health insurance
  • Flexible hours
  • Planned progression toward a manager role

How to get hired

  1. 1HR interview
  2. 2Test or case study
  3. 3Meeting with the founders

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About Sorio

French brand of period underwear and swimwear that frees women and teens from the constraints of periods

French period-underwear and swimwear brand founded in late 2022, with more than 250,000 customers, over 280 stores in France, present on major marketplaces and rated 4.6/5 by its customers.

Mission

Free women and teens from the constraints of periods

Key facts

  • 2022
  • France
  • E-commerce
  • More than 250,000 customers
  • More than 280 stores in France
  • Present on major marketplaces
  • Rated 4.6/5 by its customers

Partners & customers

Amazon

What they value

  • Rigour: nothing slips through the net
  • Proactivity: you fix things before being asked
  • Team spirit: you work hand in hand with the founders