Center of Excellence Advisor
Job description
Customer-facing advisory role helping customers and internal teams troubleshoot and optimize solutions built on the Kinaxis Maestro platform. The role combines deep Maestro expertise, supply chain planning domain knowledge, and a consulting mindset focused on outcomes and adoption.
At a glance
- Work mode
- Remote
What you'll do
- Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey
- Lead investigation of complex planning behaviors by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams
- Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations
- Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams
- Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration) that improve customer outcomes
- Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs
- Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts
What we're looking for
- Bachelor's degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology, or a related field
- 7-10 years of relevant experience in supply chain planning and/or business software consulting, including customer-facing advisory/consulting experience
- 4+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting)
- Strong understanding of one or more planning processes (e.g., S&OP, demand planning, supply planning, production planning, inventory management)
- Proven analytical problem-solving skills—able to synthesize complex information, determine root cause, and guide stakeholders to the best course of action
- Excellent communication, facilitation, and presentation skills; comfortable influencing across Product, Sales, Professional Services, Support, partners, and customers
- Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer satisfaction
- Ability to travel 25–40%
Nice to have
- Maestro certifications and/or demonstrated experience with ERP systems
- Experience with data and integration tooling
- Experience developing customer enablement materials (playbooks, standards, best-practice guides) and delivering training
Your team
Center of Excellence
Customer-facing advisory role helping customers and internal teams troubleshoot and optimize solutions built on the Kinaxis Maestro platform, working closely with Product, Sales, Professional Services and Support teams.
Benefits
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
Apply
About Kinaxis
A global leader in modern supply chain orchestration
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Its AI-infused platform provides full transparency and visibility across end-to-end supply chains, enabling customers to make faster, better decisions. With more than 40,000 users in over 100 countries, Kinaxis is expanding its team as it continues to innovate and revolutionize how it supports customers.
Key facts
- over 2000 employees
- 1984
- Ottawa, Canada
- Supply chain orchestration software
- Started in 1984 as a team of three engineers
- Over 2000 employees around the world
- Best-in-class HQ in Ottawa, Canada
- Winners of several Top Employer awards globally
- More than 40,000 users in over 100 countries
Partners & customers
What they value
- Diversity, Equity, and Inclusion
- Sustainability