AI-native Product Manager (m/f/d)

bookingkit

Contract type

Ongoing

Work mode

Remote · Europe

Experience

Mid-level · 3+ years

Job description

AI-native Product Manager at bookingkit owning the roadmap for AI capabilities across B2B customer tools and B2B2C guest discovery/shopping experiences. The role leads discovery, definition and delivery of AI features such as agents, MCP servers and agentic systems.

At a glance

Employment: Full-time · Employee (employment agreement)
Work mode: Remote · Europe
Languages: English – fluent

What you'll do

Own the roadmap for bookingkit's AI capabilities across two tracks: B2B customers (agents and tools that recommend and where appropriate execute actions e.g. on pricing, availability and channel allocation, or order management) and B2B2C guests (discovery and shopping experiences, including making inventory bookable by third-party AI assistants via MCP and emerging agentic-commerce standards)
Run continuous discovery with customers, partners and internal teams (sales, CS, support); find where AI creates measurable value and turn it into prioritized opportunities and clear requirements
Lead co-development with selected customers, taking concepts from prototype to scoped pilot to a reusable, generally available capability
Drive delivery end-to-end with engineering and design, from spec through launch and iteration; support other product managers and teams on their projects
Define success metrics, evaluation sets, quality thresholds and instrumentation for each AI feature and use them to decide what ships, what gets iterated and what gets cut
Set the guardrails for agent autonomy: which actions agents can take on a customer's behalf, when a human must approve, how actions are logged and reversed; work with engineering, security and legal on reliability, GDPR and EU AI Act requirements
Own the trade-offs between quality, cost and latency, including build/buy and model/vendor choices
Partner with marketing on go-to-market and own the documentation (help centre and setup guides) so customers can adopt these capabilities on their own
Contribute to improving and automating internal product processes through agentic AI flows

What we're looking for

3+ years in product management in B2B SaaS, including at least one AI/LLM-powered capability shipped to real customers, not just prototyped
A working understanding of how LLM products are built (prompting, retrieval, tool calling and agents, evaluations) and how they fail; enough depth to make trade-offs with engineers
Hands-on builder: prototype with API clients, notebooks or AI coding tools to test an idea before speccing it, and AI tools are part of everyday workflow
Hands-on experience running co-development or pilot programs
Proven, practical use of AI tools in product work (research, writing, analysis, prototyping) and improving product processes through AI, specifically in setting up and improving internal AI agents
Fluent English; daily work with international partners and customers

Nice to have

Experience in travel, tours & activities, ticketing or marketplaces
Hands-on work with MCP servers, public APIs, or distribution through AI assistants or OTAs
Exposure to revenue management or dynamic pricing
A background in data science, ML or engineering before moving into product
Experience with AI governance or compliance (EU AI Act, GDPR)
German, plus other European languages (Italian, French, Nordic languages)

Benefits

Corporate discounts: free tickets, 2-for-1 deals, and discounts across top Berlin attractions, theaters, and tours via INTOURA membership

100% remote work setup, with the option to join colleagues in the Berlin office
Mobile Work Abroad policy allows working from almost anywhere in the world for up to 5 months in the year
28 vacation days per year, plus an extra vacation day each year on anniversary date (up to a maximum of 31 days)
Public transportation subsidy: more than 50% of public transportation costs in Germany
Gym subsidy: subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%) in Germany
Annual private travel subsidy of up to €156
Flat communication culture with accessibility between teams and leads
Regular BBQs in Berlin, summer and winter events, and reunions with former employees
Airport/Train Office Day: work during travel even if unable to take calls
Extra charity day of leave per year
10 days of paid leave for child sickness

How to get hired

1Videocall with Head of People Frieda

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About bookingkit

Europe's leading booking and reservation software for tours and activities

bookingkit is Europe's leading booking and reservation software for tours and activities. By 2030 the goal is to create an AI-powered Success Platform enabling attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations.

Mission

To develop bookingkit into the ultimate integrated booking technology for professional European attractions.

Key facts

Booking and reservation software for tours and activities
Goal by 2030: create an AI-powered Success Platform for attractions
Digitising Europe's tours & activities industry
Building the AI layer on top of the platform

What they value

Flat communication
Open communication
Accessibility between teams and leads